• Collaborate with Account Directors to implement client strategies and ensure successful outcomes. • Build and maintain strong relationships with clients and brokers to support retention and growth. • Provide expert administrative support and guidance to client constituents. • Deliver insightful reporting and analysis to inform client decisions. • Monitor market trends and identify competitive opportunities. • Maintain accurate and up-to-date client records. • Participate in and/or lead client meetings as appropriate. • Partner with internal teams (underwriting, sales, operations, analytics, etc.) to ensure client needs are met.

• Drive patient identification and market development for SMA by building and executing against a territory strategy, account and customer specific plans thereby achieving and exceeding sales goals. • Continuously assesses sales opportunities within markets and accounts to maintain and grow their business. • Able to effectively prioritize time, activities, and resources to optimize accounts with the most sales potential. • Educate and connect HCPs to Scholar Rock services. • Builds and maintains relationships with physicians by maximizing their time through pre-call planning, leveraging insights to tailor a call plan, and conducts post call analysis to continually refine and enhance their approach. • Proactively builds effective working relationships with internal/external stakeholders; can drive agreement/decisions from multiple stakeholders; can read people’s emotions and flex communication style. • Collaborate with stakeholders across commercial, compliance and patient care centers to ensure access at site of care and that logistics are in place to administer. • Can adjust their approach based on different stakeholder needs, concerns, or audience member to drive alignment and meet their work goals. • Collaborate with key accounts and physicians to build individual account plans on how to approach their customers, achieve sales goals, and maintain relationships in order to maximize sales results. • Collaborate with key accounts and physicians to drive patient identification through market development and physician education • Executes promotional programs, in-services, and lunch-and-learns for their territory. • Determines suitable travel schedule and call plan on a daily/weekly basis to ensure adequate coverage for all key accounts.

• Lead, mentor, and develop a team of regional and senior account managers across multiple geographies, fostering a culture of accountability, customer obsession, and continuous growth. • Own the global account management strategy, including retention targets, net revenue retention (NRR), upsell/cross-sell playbooks, rules of engagement with Sales and executive relationship programs. • Serve as an executive sponsor for a defined set of strategic global accounts, building deep C-suite and VP-level relationships in partnership with Sales. • Partner closely with Sales, Product, and Marketing to ensure a seamless customer journey from initial sale through renewal and expansion. • Develop and implement scalable processes, tools, and frameworks that improve account health, increase customer lifetime value, and reduce churn. • Analyze account performance data and market trends to inform strategy, identify risks early, and surface growth opportunities. • Collaborate with regional leaders to ensure consistent execution of account management practices across diverse global markets and customer segments. • Represent the voice of the customer internally, advocating for product improvements and service enhancements based on client feedback. • Build and present regular business reviews (QBRs/EBRs) at the executive level, both internally and with key client stakeholders. • Drive forecasting accuracy and pipeline visibility for renewal and expansion revenue.

Role Description We are seeking an Account Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide. In this role, you’ll be the go-to person for your clients, helping them navigate their employee benefits programs. You’ll lead renewal processes, analyze proposals, and present solutions that meet their needs. Using tools like Excel and PowerPoint, you’ll create impactful deliverables efficiently. You’ll also identify opportunities to introduce additional Gallagher services. Whether it’s resolving client concerns or conducting presentations, your work will directly contribute to their success and satisfaction. - Build and maintain strong client relationships. - Manage client renewals and open enrollment processes. - Collaborate with internal teams to ensure timely and professional service. - Stay updated on industry trends and challenges in small business benefits. Qualifications - Health & Life licensing. - The ability to explain complex issues in simple terms, whether in meetings, calls, or emails. - A knack for managing tasks and priorities effectively. - A commitment to ethical behavior and professional standard. Requirements - Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. - License required. - Able and willing to travel approximately 25% of the time. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...