Role Description We are seeking a highly disciplined and detail-oriented Executive – Order Management (Canada) to own the full order lifecycle across all Nysonian brand platforms within the Canadian market. This is a high-ownership operational role responsible for ensuring seamless execution across: - Order processing - Returns management - Shipping cost control - Carrier claims - 3PL/warehouse coordination Acting as the regional operations expert, you will drive accuracy, efficiency, and accountability across every touchpoint ensuring: - Orders are fulfilled correctly - Returns are resolved promptly - All shipping-related costs and documentation are tracked and reconciled with precision What You Will Do - End-to-End Order Management: Own daily processing and validation of Canadian e-commerce orders, ensuring accuracy in pricing, taxes (GST/HST/PST), inventory allocation, and order status integrity across OMS/ERP systems. - Order Lifecycle Control: Manage post-purchase modifications, backorders, and pre-orders while maintaining real-time data accuracy and coordinating updates with Customer Support. - Returns Operations Ownership: Lead the full returns lifecycle—from authorization to resolution—ensuring compliance with Canadian policies, efficient processing, and accurate inventory disposition with 3PL partners. - Shipping & Carrier Management: Monitor outbound shipments, manage carrier relationships (Canada Post, UPS, FedEx, etc.), and resolve delivery exceptions, WISMO queries, and proof-of-delivery requirements. - Claims & Exception Handling: Initiate and manage carrier claims for lost or damaged shipments, ensuring timely resolution and accurate tracking of claim outcomes. - Freight Audit & Cost Control: Review and reconcile shipping invoices, identify discrepancies, maintain rate trackers, and support data-driven carrier performance and cost optimization initiatives. - 3PL Coordination & Performance Oversight: Act as the primary liaison with warehouse partners, ensuring SLA adherence, inventory accuracy, operational alignment, and resolution of performance or billing variances. Qualifications - Educational Background: Bachelor's degree or equivalent in Business, Logistics, Supply Chain, or Operations. - Relevant Experience: 2–4 years in e-commerce or D2C operations with hands-on ownership of order management, returns, and shipping workflows, ideally within the Canadian market. - Logistics & Carrier Expertise: Working knowledge of Canadian carrier networks (Canada Post, Purolator, UPS, FedEx) and cross-border shipping requirements, including duties and de minimis thresholds. - Tax & Compliance Knowledge: Understanding of Canadian tax structures (GST/HST/PST) as applied to e-commerce transactions. - Systems Proficiency: Experience with OMS platforms, Shopify, and ERP/WMS systems to manage order and inventory workflows. - Data & Analytical Skills: Advanced proficiency in Excel for reconciliation, reporting, and operational data analysis. - Operational Discipline & Communication: High attention to detail in invoice auditing and data accuracy, with strong communication skills for managing external partners and internal stakeholders. Benefits - Collaborate with high-performing teams across fast-growing global brands - Meaningful opportunities for growth, ownership, and impact - A culture built on accountability, transparency, and execution - Competitive compensation, benefits, and wellness-focused perks - Opportunity to design and own internal automation systems Our Commitment Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.