Teach assigned courses in Economics, utilizing professional expertise to enhance curriculum effectiveness. Maintain high academic standards, provide timely feedback to students, and establish strong faculty-student relationships to support learning...

• Manage and serve as the primary point of contact for all post-sales activity for AppOmni’s top enterprise customers through strong relationship-building, product knowledge, planning and execution • Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives. Develop a trusted advisor relationship with customer champions and executive sponsors to drive product adoption and ensure they are using AppOmni to achieve full business value. • Ensure that a plan is in place with each customer for deployment, change management and adoption programs. Monitor and identify adoption and utilization trends, provide recommendations based on customers' needs, risks, and strategy. • Introduce and implement new products and features as they become available, with the support of the AppOmni Technical Account Manager and/or Implementation Manager. • Increase customer retention by conducting regular health check meetings for tactical items, and performing strategic business reviews for alignment of objectives and outcomes • Track accounts to identify churn risk and work actively to eliminate that risk; own the renewal strategy and work closely with the AppOmni Renewals Manager to influence the successful execution of renewals. • Be the voice of the customer to our internal stakeholders (engineering, product, sales, and executive leadership teams) and provide internal feedback on how AppOmni can better serve our enterprise customers • Work closely with Product and Engineering on identification and tracking of product improvement requests, troubleshooting, and bugs • Simultaneously manage multiple enterprise customers who are at different points in the account lifecycle • Evangelize customer success stories with the Marketing team • Above all, put customer’s needs first and demonstrate customer obsession

• Provide Slate CRM implementation services and general consulting such as training, functional consulting, troubleshooting, and technical support to a diverse community of higher education clients • Analyze current business practices and make recommendations to leverage various technology tools to improve business processes for admissions, retention and advancement • Ability to adapt to varying challenges and varying levels of user knowledge

• Develop and execute strategic account plans to drive revenue growth, client adoption, and market expansion • Own renewals, upsell, and expansion opportunities across assigned high-value accounts • Identify and pursue new use cases, departments, and service line expansion opportunities • Serve as the primary point of contact for executive stakeholders, including C-suite, clinical, and procurement leaders • Build trusted relationships and position Hello Heart as a critical partner to client success • Lead business reviews with senior stakeholders to align on performance, outcomes, and long-term strategy • Manage complex renewal cycles and multi-stakeholder procurement processes • Partner cross-functionally with Product, Clinical, Marketing, and Operations to deliver client outcomes • Provide market feedback and customer insights to inform product and go-to-market strategy • Track account performance against key metrics and proactively identify retention risks with mitigation plans • Travel up to 40% to support client engagement and relationship building