Product Manager
Location
Brazil
Posted
32 days ago
Salary
0
Seniority
Senior
Job Description
Product Manager
Town Web
• Conduct regular conversations with municipal & county clerks and government administrators to understand their day-to-day workflows, pain points, and current tools. • Participate in sales calls as an observer to identify recurring objections, unmet needs, and the language customers use to describe their problems. • Work with our support and client success teams to surface emerging issues from existing customers whose needs have evolved. • Build and maintain a deep understanding of the competitive landscape such as what exists, what's missing, and what clerks wish they had • Identify unmet needs in the market and help prioritize what to build, improve, or retire • Evaluate both incremental improvements to existing products and opportunities to bring entirely new tools to market • Partner with marketing to develop messaging and copy grounded in the words customers actually use — not the words we wish they'd use • Train sales and client services teams on product capabilities so they can speak confidently about what we've built • Work closely with engineering to translate customer insights into clear, prioritized requirements
Job Requirements
- Experience in product management, ideally in B2B SaaS or government/public sector software
- Exceptional customer empathy — you enjoy talking to users and know how to extract actionable insights
- Strong cross-functional communication skills; you can translate between technical teams and non-technical stakeholders
- Comfort with ambiguity and early-stage environments where processes are still being built
- Familiarity with frameworks like The Mom Test, Jobs to Be Done, or Business Model Canvas
- Self-starter mentality — you don’t wait to be told what to do
- Bonus: experience with GovTech, municipal government, or compliance-heavy industries
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