Role Description In dieser Rolle bist du zentral verantwortlich für das Onboarding neuer Kunden und begleitest sie dabei, erfolgreich mit Linkster zu starten: - Durchführung strukturierter Kunden-Onboardings (1:1 Calls & Sessions) - Schritt-für-Schritt-Einführung in die Linkster Performance Cloud - Unterstützung beim Aufsetzen von Setups und Prozessabläufen (z. B. Kampagnenstruktur, Tracking, Influencer-Auswahl, Briefings) - Vermittlung von Best Practices im Performance Influencer Marketing - Sicherstellen, dass Kunden schnell erste Ergebnisse und Erfolge sehen - Enge Zusammenarbeit mit Customer Success & Tech bei Fragen oder Herausforderungen - Identifikation von Verbesserungspotenzial im Onboarding-Prozess - Aufbau und Weiterentwicklung von Onboarding-Materialien (Guides, Templates, Trainingsinhalte) - Sicherstellung einer sauberen und strukturierten Abbildung aller Neukunden im CRM entlang definierter Onboarding-Prozesse Qualifications - Solides Verständnis im Influencer-Marketing – du verstehst, wie Kampagnen aufgebaut sind, wie Performance gemessen wird und wie die Zusammenarbeit mit Creatorn funktioniert - Ausgeprägte Service-Mentalität – du hast den Anspruch, Kunde zu helfen und sie erfolgreich zu machen - Lösungsorientiertes Denken – du findest pragmatische Wege, Kunden weiterzubringen und kannst Bedürfnisse der Kunden einordnen und Lösungsansätze dafür skizzieren - Du arbeitest selbstständig, strukturiert und zuverlässig und übernimmst Verantwortung für deine Themen - Schnelle Auffassungsgabe – du verstehst neue Tools und Prozesse schnell - Du hast Interesse daran, Wissen zu vermitteln und andere zu befähigen - Du bist souverän in Calls und kannst Gespräche aktiv führen - Du hast Interesse an der SaaS und der E-Commerce-Industrie (kein Muss, aber ein Plus) - Du sprichst und schreibst fließend Deutsch und Englisch Benefits - Attraktives Einstiegsgehalt - Arbeit in einem jungen, motivierten Team mit direktem Draht zur Geschäftsführung - Remote oder Office: in Essen, Hamburg oder von sonstwo aus Deutschland - Tiefe Einblicke in Influencer Marketing, SaaS-Operations & den Aufbau digitaler Plattformen - Viel Verantwortung & echter Impact auf den Kundenerfolg - Schnelle Entwicklungsmöglichkeiten in einem fast-paced und schnell wachsenden Umfeld

Role Description The LMS Specialist works in the CNIC Division as part of the Professional Development and Training Team. This team supports government contracts delivering quality of life programming to service members and their families. The ideal candidate will provide help-desk support and troubleshooting learner issues, scheduling and management of events in the Cornerstone On Demand (CSOD) LMS, reporting on LMS activities, creation and maintenance of Adobe Connect classrooms, and supporting the delivery of webinars as a session producer. This position requires meticulous attention to detail, ability to conduct quality control (QC) on projects, ability to prioritize and work with little supervision, and strong customer service skills. This is a telework position with non-traditional hours (2:00PM-10:30PM ET). Qualifications - AA/AS degree plus two years’ relevant work experience providing customer service and support in a technical environment. - High speed internet access and a dedicated, distraction-free professional workspace that provides a secure, private environment suitable for full-time telework. - Exceptional computer skills including proficiency in the Microsoft 365 suite of products, such as but not limited to Outlook, Word, Excel, and PowerPoint. - Expertise with data management/data manipulation utilizing advanced features in Excel. - Skill in handling multiple projects simultaneously in a fast-paced environment while meeting project deadlines. - Experience successfully conducting Quality Control activities in a technical setting. - Excellent written and oral communication. - Strong analytical and technical skills with exceptional attention to detail and organization. - Ability to regularly work non-traditional hours of 2:00PM-10:30PM ET. - Ability to travel one to two times per year as required. Requirements - U.S. citizenship is required for this position in accordance with specific federal contract requirements. - Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints. Benefits - Compensation is based on geographic location and experience. Wages are available upon request. Competencies - Ability to work both independently and as part of a team. - Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Physical Demands Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Must have a dedicated professional workspace that provides a secure, private environment suitable for full-time telework and is free of distractions or personal commitments during the workday. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zeiders Enterprises, Inc. is an Equal Opportunity Employer.

• Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare. • Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup. • Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one. • Act as the main point of contact during implementation. • Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform. • Support pre-sales by analysing potential client needs and providing technical input during demos. • Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution. • Travel regularly across the country to meet customers.

• HR Onboarding Specialist managing onboarding, compliance, and occupational requirements for all hires • Integral part of the business ensuring an elevated new hire experience