• Support the Bank’s “People First” focus and rules of engagement—maintaining a professional demeanor, working as an active member of the CNOB team, providing clients excellent service, always striving to make CNOB “A Better Place to Be” • Supervision and growth of the nCino/Salesforce.com Administrators Team. • Serve as the internal Subject Matter Expert on nCino/Salesforce.com and its uses within the banking industry. • Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes. • Design, document, build, test, and deploy enhancements to nCino custom objects, page layouts, workflows, alerts, reports, and complex dashboards as needed by end users. • Maintain user roles and profiles, security settings, access settings etc. • Manage the loan life cycle within the nCino/Salesforce.com platform and introduce best practices. • Develop and maintain processes, features and functionality to continuously improve data quality, process integrity and productivity with the assistance of the end users. • Partner with Commercial Lending, Credit Administration and other business users to identify opportunities for improved business results. • Monitor user adoption and respond as needed to improve adoption rates through additional training, communication, system modification or other resources in conjunction with the nCino Business Systems Analyst. • Develop a change management program to ensure effective implementation of new releases and updates in conjunction with the nCino Business Systems Analyst. • Partner with business users and the nCino Business Systems Analyst to identify management reporting needs; design and maintain necessary reports, dashboards and associated documentation. • Work with key business stakeholders and IT to ensure successful product roll outs and releases. • Manage day to day user provisioning and permission management.

• Own day-to-day Salesforce administration, including break-fix triage, user support, configuration changes, and admin request intake. • Lead project work across new feature builds, automation development, schema changes, and managed package management (DealHub, Rocketlane, Gong, HubSpot). • Monitor and enforce data integrity across the org, with a focus on reducing data quality gaps that impact downstream reporting and customer health tooling. • Read, debug, and refactor existing Apex triggers and classes; identify governor limit risks and own resolution. • Establish and maintain a formal release and change management process for all Salesforce deployments. • Collaborate with RevOps, Sales, and CX stakeholders to translate business requirements into scalable Salesforce solutions. • Document existing automations, custom objects, and Apex code to reduce organizational risk and support future development.

• Organization of first- and second-level support in Salesforce • User management and onboarding and offboarding processes • Performing data cleanses and mass updates • Modifications to Pages, Templates, Reports and Dashboards • Development and maintenance of Salesforce Flows and process solutions • Creation of technical documentation and delivery of end-user training

• Serve on a team as one of the primary system administrators for the Salesforce.com environment. • Design and implement complex business process logic and automation leveraging flow and Salesforce Platform Capabilities. • Coordinate with Product Managers, Business Analysts and Engineers to design the best solution following the Salesforce Declarative Mindset. • Partner with Product Management teams to help define our Product Roadmap of with Salesforce capabilities in mind.