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Manager, Operations Process – Optimization
Location
United States
Posted
146 days ago
Salary
$80K - $110K / year
Seniority
Senior
Job Description
Manager, Operations Process – Optimization
Greystar
• Own end-to-end program execution for assigned initiatives, ensuring clear milestones, deliverables, and timelines are met across multiple workstreams. • Lead the identification and implementation of solutions that improve efficiency across people, process, and technology, supporting USPM's strategic priorities. • Drive change management activities including communications, training, and adoption tracking to ensure successful implementation and build awareness and connection with frontline teams. • Leverage deep knowledge of multifamily operations and third-party property management to ensure initiatives align with operational realities. • Create high-quality training materials, job aids, communications, and presentations that drive adoption and understanding across diverse audiences. • Manage assigned programs from initiation through completion, maintain program schedules, and status reporting. • Engage with operational teams to gather requirements, communicate updates, and facilitate problem-solving.
Job Requirements
- 5 years of related experience in multifamily property operations, customer experience, process improvement, program management, or related field.
- Experience working in multifamily property operations at Greystar preferred.
- Bachelor’s degree in business, marketing, project management, or related field from an accredited college or university preferred.
- Strong understanding of third-party property management operations and client service delivery models.
- Demonstrated ability to manage programs and drive results through cross-functional teams.
- Experience leading change management efforts in real estate or similar industry preferred.
- Proven ability to create polished, professional deliverables and presentations.
- Strong program management skills with ability to manage scope, timelines, and deliverables.
- Excellent written and verbal communication skills with ability to tailor messages to diverse audiences.
- Proficiency in Microsoft Office Suite and project management/collaboration tools, like Asana.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off.
- All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
- Plus your birthday off after 1 year of service!
- Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
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