• Serve as a key operational leader, partnering with the COO and executive team to align strategy with execution • Lead company-wide operational planning and ensure alignment with strategic goals • Facilitate forecasts, budget development, resource allocation, vendor payments, and operational performance tracking with Finance • Implement and improve systems, processes, and tools to drive operational scalability and excellence • Implement and maintain the Quality Management System (QMS) and oversee SOP creation, updates, and audit readiness • Ensure compliance across corporate operations, development activities, legal, insurance, and regulatory requirements; foster a culture of compliance • Oversee management of non-owned physical facilities (labs, offices, external manufacturing sites), IT infrastructure, and enterprise software systems • Work closely with the Development team to manage relationships with CROs, CMOs, and preclinical and clinical trial providers • Lead sourcing, procurement, and logistics to support research, development, and external manufacturing operations • Negotiate contracts and ensure cost-effective resource utilization across all operational activities • Manage HCP contracting and compliance processes • Serve as primary point of contact for legal service vendors and coordinate legal operational needs • Identify operational risks, gaps, and bottlenecks, and proactively lead solutions • Manage the Operations team including hiring, performance, coaching, and career development • Drive operational KPIs and reporting, including preparation of materials for executive and board updates • Ensure operational compliance with company policies, regulatory requirements, and best practices

• Architect and scale our end-to-end Growth engine. • Support the systems, processes, insights, and enablement for effective execution across Growth. • Make growth strategy visible, predictable, and actionable. • Standardize processes across Sales, Marketing, Policy, Client Strategy, and Success. • Build forecasting inputs and processes for accurate company forecasts. • Turn data into insights for market expansion and retention. • Partner across the enterprise to align systems, data, and GTM decisions.

• Understand Credible’s Private Student Loan, Student Loan Refinancing, and Personal Loan products • Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email • Complete outbound calling campaigns to help clients move forward with their loan request • Evaluate customer requests for loan options and process those requests efficiently and accurately with support from the Loan Operations team • Identify client needs and help clients use specific site features • Educate customers by explaining how different financial products work and assist them in improving their financial literacy with support from the Client Success team • Develop customer-related metric reports, analyze the data, and report findings to management

• Lead small/medium cross-functional projects to plan and implement process improvements across support, operations, and compliance teams • Work on operational tasks and projects related to the Operations Department • Create and lead training programs to facilitate effective change management • Collaborate with product, finance, support, compliance, operations and legal to roll out improvements and manage stakeholder expectations • Support the maintenance of our existing systems including notifying the team of changes, reporting and tracking bugs, and performing updates. • Serve as both internal and external point of contact and liaison for key systems and vendor relationships. • Analyze data to identify operational improvement opportunities and develop scalable solutions. • Drive and assess project ROI to ensure initiatives meaningfully contribute to company KPIs and strategic goals. Create success metrics that align with our company KPIs and department goals, and measure impacts of changes. • Support with large scale cross-functional projects as needed