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Greystar Real Estate Partners, also known by names like Greystar Worldwide and Greystar Apartments, is an international real estate development and management f
Director, Operations Process – Optimization
Location
United States
Posted
149 days ago
Salary
$132K - $155K / year
Seniority
Lead
Job Description
Director, Operations Process – Optimization
Greystar Real Estate Partners
• Strong program management for a portfolio of operational improvement programs, ensuring alignment with USPM strategic priorities and business objectives. • Develop professional training materials, job aids, SOPs, communications, and presentations that promote user adoption and operational understanding. • Develop roadmaps and project plans, and deliver program deliverables based on impact to customer experience and operational feasibility. • Lead and participate in cross-functional working groups and prepare polished and impact deliverables on time. • Build and maintain strategic relationships with divisional and regional operations leaders, functional executives, and key stakeholders to drive program success. • Deploy comprehensive change management strategies that drive organizational readiness, adoption, and sustain behavioral change. • Create executive-level communications, business cases, and strategic presentations for senior leadership and governance bodies. • Establish success metrics, KPIs, and reporting mechanisms to track program performance and business outcomes. • Apply deep subject matter expertise in multifamily and third-party property management to provide informed recommendations and ensure initiatives align with business objectives. • Manage program risks, issues, dependencies, budgets, and vendor relationships and escalate where appropriate. • Drive the development of standardized methodologies, tools, and frameworks for program execution and change management.
Job Requirements
- 7-10 years of related experience in multifamily property operations, process improvement, or organizational change, with a least 3 years in a leadership role.
- Experience working in multifamily property operations with Greystar preferred.
- Bachelor’s degree in business, marketing, project management, or related field from an accredited college or university preferred; advanced degree preferred.
- Deep expertise in third-party property management operations, client service delivery models, and operational excellence frameworks.
- Proven ability to lead large-scale, complex programs across multiple workstreams and cross-functional teams.
- Demonstrated success building and managing strategic stakeholder relationships at the executive level.
- Change management experience in real estate or similar industry with proven track record of driving adoption.
- Exceptional executive communication skills with ability to craft compelling narratives and present to senior leadership.
- Strategic thinking and problem-solving abilities with focus on business outcomes and operational impact.
- Proficiency in Microsoft Office Suite and project management/collaboration tools, like Asana.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
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