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Productive businesses use 1Password to secure employees at scale.

Manager, Solutions Engineering SMB

Solutions EngineerSolutions EngineerFull TimeRemoteLeadTeam 501-1,000Since 2009H1B SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

29 days ago

Salary

0

Seniority

Lead

Job Description

Manager, Solutions Engineering SMB

1Password

Role Description The 1Password Sales Engineering team is a valuable resource to our customers and fellow Go-to-Market team members. Our Sales Engineers are well known and respected as experts on the product, trusted advisors to our sales teams and customers, and a sought-after resource for a wide variety of customer engagements. The team collaborates with Product, Marketing, Enablement, and Support to create resources, provide training opportunities, and elevate the overall understanding of 1Password. This is a dual-scope leadership role combining two distinct but deeply complementary responsibilities. As Manager, Sales Engineering, SMB EMEA, you will lead and develop a high-performing team of Sales Engineers across the SMB segment. Alongside this, as Sales Acceleration Lead, you will serve as the initial SE talent owner for SaaS Manager and Unified Access — a specialist overlay remit focused entirely on building SE capability, driving process, and enabling the broader team. This is not a commercial ownership role; there is no revenue or quota responsibility attached to the Sales Acceleration function. You will report to the Senior Manager, Sales Engineering, and work in close partnership with regional SE leaders, Sales leadership, and cross-functional stakeholders to build the next chapter of the SE journey at 1Password. This role is ideal for a technically strong, strategically minded leader who thrives at the intersection of people leadership, product specialisation, and operational innovation — including a genuine enthusiasm for harnessing AI to transform how Sales Engineering teams operate. This is a remote opportunity within the UK. Qualifications - 2+ years of experience leading a team of highly technical individual contributors, ideally within a SaaS Sales Engineering function or equivalent experience. - Previous hands-on SE experience with a strong technical background; ability to step in on demos and complex customer engagements when needed. - Demonstrated experience leading teams through fast-paced change and periods of organisational growth. - A positive, empowering leader who builds healthy, psychologically safe environments where people are supported, challenged, and celebrated. - Deep understanding of SMB customer needs, decision-making dynamics, and security software requirements. - Experience across a wide range of business environments and customer engagement models. - Excellent organisational skills to manage both complex customer engagements and high-impact internal projects simultaneously. - Strong familiarity with SaaS Manager and/or Unified Access solution categories, or the ability to quickly develop deep expertise in these areas. - Experience developing SE talent in specialist or emerging product areas, including building the knowledge base and confidence of a broader team. - Ability to design and deliver structured enablement programmes, playbooks, and engagement frameworks that equip SEs to operate effectively in specialist solution areas — without holding commercial accountability. - Experience defining clear SE engagement models and processes for overlay or specialist functions, ensuring smooth collaboration with Account Executives and core SE teams. - Comfortable owning the SE talent and readiness dimension of a product motion, serving as the bridge between product knowledge and field execution. - A genuine interest in and working knowledge of AI tools, workflows, and agent-based capabilities. - Proven ability — or clear ambition — to identify opportunities where AI can reduce manual effort, improve consistency, and drive scale within a Sales Engineering organisation. - Experience designing or contributing to process improvements that improve team efficiency and customer interaction quality. - A highly effective communicator who excels at working cross-functionally, building strong relationships across Sales, Product, Marketing, Enablement, and Partnerships. - Ability to translate complex technical concepts clearly for both technical and non-technical audiences. Requirements - Lead, coach, and develop a team of SMB Sales Engineers across EMEA, fostering a culture of curiosity, collaboration, and continuous improvement. - Partner with SMB Sales leadership to refine and improve engagement and escalation processes, ensuring SE capacity is deployed effectively. - Analyse call volume, engagement patterns, and team metrics; report on OKR progress and key performance indicators to senior leadership. - Contribute to highly effective onboarding, development, and career growth programmes for current and future team members. - Work with HR and Talent to continue to grow the EMEA SMB SE team in line with business needs. - Support our Channel Partner Programme in collaboration with the Partnerships team. - Define and build the SE engagement model for SaaS Manager and Unified Access, including how SEs are activated, how engagements are structured, and how knowledge is transferred back to the broader team. - Design and deliver enablement content, training sessions, and technical playbooks that build capability and confidence across the wider SE organisation. - Lead customer-facing SE engagements where specialist depth is required — including discovery sessions, product demonstrations, technical deep-dives, and stakeholder conversations. - Work closely with Product and Marketing to ensure SE teams are ahead of the curve on product developments, positioning, and competitive landscape for SaaS Manager and Unified Access. - Track and report on SE readiness, enablement coverage, and engagement quality across the region. - Lead the EMEA SE team's adoption of AI tooling to streamline day-to-day workflows. - Design and deploy AI agent capabilities tailored to Sales Engineering use cases. - Act as an internal champion and thought leader on AI-enabled SE practices. - Collaborate with Sales Engineering leadership globally to ensure EMEA innovations are shared and scaled where appropriate. Benefits - Maternity and parental leave top-up programs. - Competitive health benefits. - Generous PTO policy. - RSU program for most employees. - Retirement matching program. - Free 1Password account. - Paid volunteer days. - Peer-to-peer recognition through Bonusly. - Remote-first work environment.

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