• Operation of VMware NSX-T with the following focuses • Second- and third-level troubleshooting • Lifecycle management • Adjustment of BGP peerings, e.g., new Edge node peering • Adjustment of routing via prefix lists • Supporting our customers in implementing micro-segmentation

Role Description Are you a hands-on technical professional who enjoys variety in your workday? We are seeking a Radio Systems Technician to join our field team. In this role, you will be responsible for the physical installation, programming, and maintenance of mission-critical VHF/UHF communication systems. From working on large-scale construction sites to performing high-end vehicle integrations, you will ensure our clients' networks are reliable and high-performing. This role is perfect for a technician who loves being in the field, traveling to new locations, and working with top-tier equipment from Motorola, Tait, and Kenwood. Key Responsibilities - System Installation: Perform hands-on installation of VHF/UHF radio infrastructure, including repeaters, base stations, antennas, and cabling. - Vehicle Integration: Install and configure mobile radio hardware across various vehicle fleets, ensuring professional-grade wiring and mounting. - Technical Programming: Program and tune handheld and mobile radios using manufacturer-specific software (Motorola, Tait, Kenwood, etc.). - Construction Site Support: Work effectively within active, large-scale construction environments, following all technical blueprints and safety protocols. - Troubleshooting: Diagnose and resolve RF interference, hardware failures, and connectivity issues in the field. - Testing: Utilize RF testing equipment (wattmeters, service monitors, etc.) to verify system performance and coverage. Qualifications - Technical Background: 1–3+ years of experience with LMR (Land Mobile Radio) or VHF/UHF systems. Solid understanding of basic RF principles. - Hardware Familiarity: Experience with or a strong desire to learn the programming and hardware architectures of Motorola, Tait, and Kenwood systems. - Site Experience: Comfortable working on large-scale construction sites and coordinating with other trades/on-site personnel. - Travel Ready: Must be willing and able to travel up to 50% of the time for multi-state project assignments. - Physical Stamina: Ability to work on ladders, in confined spaces (like vehicle dashboards or equipment closets), and outdoors in varying weather. - Licensing: Valid driver’s license and a clean driving record are required. Benefits - 401(k) - 401(k) matching - Company parties - Competitive salary - Dental insurance - Employee discounts - Health insurance - Opportunity for advancement - Paid time off - Profit sharing - Training & development - Tuition assistance

Role Description Are you a technical expert who thrives on the challenge of large-scale infrastructure? We are looking for a Lead Radio Systems Technician to spearhead the installation and integration of mission-critical VHF/UHF communication networks. This is more than a bench tech role. You will be the technical lead on major construction sites, managing complex installations from fixed-site repeaters to high-end vehicle fleet integration. If you have deep experience with Motorola, Tait, and Kenwood systems and are ready to lead a team in the field, we want to hear from you. Key Responsibilities - Systems Installation: Lead the deployment of VHF/UHF radio systems, including fixed infrastructure (base stations, repeaters, antennas, cabling) and mobile vehicle installs. - Technical Programming: Program, tune, and troubleshoot equipment from major manufacturers (Motorola, Tait, Kenwood, etc.). - Site Supervision: Act as the primary technical point of contact on large-scale construction sites, overseeing installation crews and ensuring strict adherence to safety and quality standards. - Field Engineering: Perform site surveys, signal testing (P25, DMR, Analog), and interference analysis to ensure 100% coverage and reliability. - Leadership & Coordination: Coordinate with site foremen and project managers to keep deployments on schedule and within technical specifications. Qualifications - 3–5+ years of hands-on experience with LMR/VHF/UHF systems. - Proficiency with RF tools (wattmeters, service monitors, spectrum analyzers). - Direct experience with Motorola, Tait, or Kenwood programming and hardware. - Proven ability to navigate and supervise work within active, large-scale construction environments. - Must be willing and able to travel up to 50% of the time for out-of-state project assignments. - Comfortable working on ladders, in crawl spaces, and in various weather conditions common to construction sites. - A valid driver’s license and clean driving record are mandatory. (FCC GROL or CET certification is a major plus). Benefits - Premium Medical, Dental, and Vision coverage for you and your family. - 401(k) retirement plan with a generous company match and company-paid Life Insurance/AD&D. - Competitive Paid Time Off (PTO) and a robust vacation policy, plus 12 paid holidays per year. - Tuition Reimbursement and company-paid manufacturer certifications to keep your skills at the top of the industry. - Employees retain all accrued hotel points and airline miles from business travel.

Role Description IronMountain Solutions is seeking a Business Systems Analyst. The Business Systems Analyst (BSA) supports the SEVP Response Center (SRC) Level II Application Services team by providing advanced technical, analytical, and operational expertise. This role serves as a liaison between business units, technical teams, vendors, and federal stakeholders to ensure timely resolution of SEVIS-related issues, improve workflows, and maintain critical contact center systems. Strong communication skills are required to translate technical information for non-technical audiences. - Administer Avaya/Calabrio access for Level II staff - Coordinate with stakeholders and vendors to document, set up, and test Desktop Screen‑Pop/Soft‑Phone applications and reporting systems. - Serve as liaison between business units to resolve routing issues and support upgrades. - Collaborate seamlessly with Level I BSAs, federal leads, telephony vendors and ICIO - Conduct daily testing and analysis of systems to assess performance. - Prepare, consolidate, analyze, and present recurring reports (daily, weekly, monthly, quarterly). - Recommend improvements to processes, procedures, and system workflows. - Maintain and upgrade support tools and telecom/contact center reports. - Provide decision makers with actionable system-related recommendations. - Design and develop reporting tools capturing key operational metrics. - Support resolution of day‑to‑day system and interface issues. - Monitor and analyze service‑level trends to identify opportunities for improvement. - Document and report all system changes, maintaining definitions and structures. - Lead analysis workstreams or small project efforts as assigned. - Perform additional duties as required. Qualifications - A minimum of seven (7) years of hands-on experience with the following technologies and competencies: - Contact Center operations software (Avaya, Genesys, NICE, Cisco). - Automatic Call Distributors (ACD). - Interactive Voice Response (IVR). - Knowledge base software. - Strong working knowledge of installing, configuring, monitoring, and troubleshooting routers, switches, firewalls, TCP/IP, IPX, EIGRP, BGP, VoIP, SIP Trunking, trunk ports, VLANs, access ports, VPNs, and cloud/standalone controllers. - Advanced troubleshooting and problem‑solving abilities. - Strong skills in analyzing complex problems, processes, and systems to propose solutions. - Ability to quickly learn new systems, technologies, and processes. - Strong oral and written communication skills. Requirements - Desired Experience - Experience with web, chat, email, social media, SMS/text, mobile, and fax contact center features. - Experience with business intelligence software, XML, XMLSpy, HTTP, SSL, and client certificates. - Experience in telecommunications architecture, system analysis, and networking. - Experience with scripting languages such as Python, Java, SQL. - Experience querying databases (SQL expertise preferred). - Experience with CRM, SharePoint, and Microsoft Office. - Experience with cloud platforms such as AWS, Azure, or Google Cloud. - Experience presenting complex information clearly to all organizational levels. Company Description - ITILv4 certification required within 30 calendar days of onboarding. - Bachelor's degree in a related technical discipline preferred but not required. - IronMountain Solutions is an Equal Opportunity Employer.