• Provide production support and triage for system issues impacting operations and call centers • Investigate, reproduce, and document system defects in lower environments • Create, prioritize, and track bugs in partnership with IT teams • Execute system testing and validations to ensure solutions meet business and operational needs • Run and analyze SQL queries to support troubleshooting and analysis • Gather, document, and translate complex business and system requirements • Participate in testing, quality assurance, and implementation activities for complex projects • Collaborate with cross-functional teams including IT, Operations, and Business partners • Support system enhancements that improve efficiency, compliance, and scalability

• Represent business within Agile delivery team; develop and retain strong positive relationships with business stakeholders; demonstrate deep expertise of aligned business domain, including knowledge of stakeholders, business and technology strategies; act as liaison with business stakeholders, planning, conducting and leading the analysis efforts for new system implementations as well as system upgrades and maintenance; may lead collaborative decomposition sessions to identify high level scope of work across business and IT areas. • Collaborate with business partners, IT partners and delivery teams on more complex business challenges to identify, refine and document business requirements in the form of epics, features and user stories with clear acceptance criteria or in the form of user cases, business requirements, functional requirements, UI specifications and business rules; consider inter-related solutions when identifying business requirements; understand process analysis and cost versus benefit analysis; and apply these skills routinely; follow industry standard methodologies and guidelines to write technical and support documentation; use wide range of techniques including interviews, document analysis, requirements workshops, business process analysis, use case, story mapping, and task and workflow analysis; develop and maintain knowledge of Premera IT systems within the aligned domain as well as supporting business and IT domains; research, inform and recommend opportunities to apply business and technology solutions to address business problems. • Demonstrates strong knowledge of data considerations for assigned domain and data extract and transport tools; create queries to troubleshoot, develop metrics, and create ad hoc reporting as needed; aggregate, track, analyze and generate reports; perform data analysis to assist in defining functional requirements; develop more complex data mapping and begin to independently create modeling, and data transformation rules. • May participate in multiple testing efforts through the SDLC; builds test scenarios and analyzes data from tests; work with software developer to write test scripts; use data extract tools to validate test results; may provide direction and support for UAT. • Provide input on backlog priorities and dependencies. • Identify and lead improvement opportunities through analysis and understanding of business domain and technology solutions; provide mentorship and direction to more junior analysts within the team; collaborate with delivery team to continuously improve both the team and the solution. • Perform other duties as assigned.

Role Description We are hiring on behalf of our client who is an innovative organization building the next generation of market infrastructure to redefine how value is discovered, priced, and distributed in real time. The successful candidate will design and build core systems from first principles. This is an opportunity to turn ambiguous problems into production-grade infrastructure, defining architecture and making critical tradeoffs in a fast-moving environment. The role involves working across the full stack of real-time distributed systems, including data ingestion, low-latency execution, and auction mechanisms. Key Responsibilities - System Architecture: Design and implement the core system architecture for a real-time, high-stakes distributed platform. - End-to-End Ownership: Own systems from initial concept and design through implementation and production deployment. - Technical Problem Solving: Translate ambiguous, high-level objectives into concrete, scalable technical solutions. - Performance Optimization: Identify and resolve performance bottlenecks, latency constraints, and complex system failures. - Technical Leadership: Drive technical direction across various components and services while establishing engineering best practices and code quality standards. - Collaboration: Work closely with product and business functions to ensure technical decisions align with intended economic outcomes. - Cultural Impact: Define engineering standards, influence future hiring, and set the cultural bar for the engineering organization. Qualifications - Systems Programming: Advanced proficiency in Rust and strong systems programming experience. - Distributed Systems: Extensive experience building or operating distributed systems with real-world constraints regarding latency, scale, and fault tolerance. - Architecture & Design: A proven ability to design complex systems from scratch, demonstrating a strong intuition for tradeoffs between performance, complexity, and reliability. - Autonomy: A track record of taking end-to-end ownership of products or systems in ambiguous environments with minimal structure. - Modern Workflows: Experience leveraging AI tools and agent-based workflows to accelerate the development lifecycle. Preferred Qualifications - Background in systems where both correctness and low latency are mission-critical. - Experience with blockchain consensus internals, validator client architecture, or low-level protocol development. - Familiarity with virtual machines or low-level execution environments. Benefits - Competitive Compensation: Competitive base salary commensurate with experience. - Equity: Significant equity stake as an early member of the engineering team. - High Impact: Opportunity to shape the foundational engineering culture and build systems that mediate real economic flows. Interview Process - Initial Interview: A discussion with the Founder/CEO to align on vision and role expectations. - Technical Assignment: A take-home assignment designed to evaluate practical problem-solving and architectural skills. - Technical Review: A deep-dive interview focused on the review of the take-home assignment and broader technical expertise. Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing human-resources@mlabs.city. MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting legal@mlabs.city.

Title: Systems Engineer, Azure Infrastructure Location: Remote - Canada Job Description: We are currently seeking a Systems Engineer, Azure Infrastructure to join our Systems Engineering teams. This role is available to candidates in EST/AST time zones, excluding Quebec. If you are local to our Toronto hub, then you will be expected to be in office twice per week on days of your choice. If you are not local to our hubs, then you may work remotely in Eastern Canada, but our offices are open to you if you would like to visit. What your team does: In support of our expansion of Clio Operate (formerly ShareDo) in more markets, we are adding more members to our North American team to support Clio Operate infrastructure across the globe. We are on a mission to transform the legal experience for all, and our engineering team’s goal is to deliver an incredible experience to our customers. To enable that experience, our Systems Engineering teams strive to build performant, reliable, and scalable infrastructure to support Clio SMB and enterprise customers, as well as empower our engineering teams to do their best work. What you'll do: - Build tools and automate processes to support Clio’s production infrastructure - Collaborate with engineering teams to solve cross-disciplinary architectural scaling challenges - Partner with product feature teams to define requirements and implement the infrastructure to power new product launches - Share knowledge across the department to level up our understanding and improve our processes What you may have: - Experience building and supporting highly available, multi-region production infrastructure - Proficiency in writing clean, maintainable, and collaborative code to create tools, services, and systems that support scalable infrastructure - Experience deploying, securing, and scaling Kubernetes clusters servicing production workloads, strongly emphasizing automation and observability - Experience administering and optimizing cloud resources on standard cloud providers (preferably Azure) using Infrastructure as Code (IaC) tools - An interest in improving your craft by using AI - You have strong opinions that are loosely held, and foster that same attitude in others - Open-mindedness and low ego - Growth mindset when it comes to process improvement and new technologies, especially AI. Bonus points if you have experience with: - C# or another Object Oriented language - Azure resources with Terraform or Pulumi - AKS clusters in production - Azure CLI or PowerShell - Windows and/or Linux hosts - Building observability dashboards and monitoring with tools like DataDog - SQL Server, Azure SQL, or ElasticSearch Don’t have all of those? The most important part of this job is that you approach new challenges with curiosity and motivation to use what you learn to fix root causes, not just symptoms. Deep curiosity and a desire to learn will help you succeed in this job, so if this is you, we encourage you to apply. #LI-Remote What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: - Competitive, equitable salary with top-tier health benefits, dental, and vision insurance - Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. - Flexible time off policy, with an encouraged 20 days off per year. - $2000 annual counseling benefit - RRSP matching and RESP contribution - Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $116,500 to $137,000 to $157,500 CAD. There are a separate set of salary bands for other regions based on local currency. *Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.