Role Description Are you a technical expert who thrives on the challenge of large-scale infrastructure? We are looking for a Lead Radio Systems Technician to spearhead the installation and integration of mission-critical VHF/UHF communication networks. This is more than a bench tech role. You will be the technical lead on major construction sites, managing complex installations from fixed-site repeaters to high-end vehicle fleet integration. If you have deep experience with Motorola, Tait, and Kenwood systems and are ready to lead a team in the field, we want to hear from you. Key Responsibilities - Systems Installation: Lead the deployment of VHF/UHF radio systems, including fixed infrastructure (base stations, repeaters, antennas, cabling) and mobile vehicle installs. - Technical Programming: Program, tune, and troubleshoot equipment from major manufacturers (Motorola, Tait, Kenwood, etc.). - Site Supervision: Act as the primary technical point of contact on large-scale construction sites, overseeing installation crews and ensuring strict adherence to safety and quality standards. - Field Engineering: Perform site surveys, signal testing (P25, DMR, Analog), and interference analysis to ensure 100% coverage and reliability. - Leadership & Coordination: Coordinate with site foremen and project managers to keep deployments on schedule and within technical specifications. Qualifications - 3–5+ years of hands-on experience with LMR/VHF/UHF systems. - Proficiency with RF tools (wattmeters, service monitors, spectrum analyzers). - Direct experience with Motorola, Tait, or Kenwood programming and hardware. - Proven ability to navigate and supervise work within active, large-scale construction environments. - Must be willing and able to travel up to 50% of the time for out-of-state project assignments. - Comfortable working on ladders, in crawl spaces, and in various weather conditions common to construction sites. - A valid driver’s license and clean driving record are mandatory. (FCC GROL or CET certification is a major plus). Benefits - Premium Medical, Dental, and Vision coverage for you and your family. - 401(k) retirement plan with a generous company match and company-paid Life Insurance/AD&D. - Competitive Paid Time Off (PTO) and a robust vacation policy, plus 12 paid holidays per year. - Tuition Reimbursement and company-paid manufacturer certifications to keep your skills at the top of the industry. - Employees retain all accrued hotel points and airline miles from business travel.

Role Description IronMountain Solutions is seeking a Business Systems Analyst. The Business Systems Analyst (BSA) supports the SEVP Response Center (SRC) Level II Application Services team by providing advanced technical, analytical, and operational expertise. This role serves as a liaison between business units, technical teams, vendors, and federal stakeholders to ensure timely resolution of SEVIS-related issues, improve workflows, and maintain critical contact center systems. Strong communication skills are required to translate technical information for non-technical audiences. - Administer Avaya/Calabrio access for Level II staff - Coordinate with stakeholders and vendors to document, set up, and test Desktop Screen‑Pop/Soft‑Phone applications and reporting systems. - Serve as liaison between business units to resolve routing issues and support upgrades. - Collaborate seamlessly with Level I BSAs, federal leads, telephony vendors and ICIO - Conduct daily testing and analysis of systems to assess performance. - Prepare, consolidate, analyze, and present recurring reports (daily, weekly, monthly, quarterly). - Recommend improvements to processes, procedures, and system workflows. - Maintain and upgrade support tools and telecom/contact center reports. - Provide decision makers with actionable system-related recommendations. - Design and develop reporting tools capturing key operational metrics. - Support resolution of day‑to‑day system and interface issues. - Monitor and analyze service‑level trends to identify opportunities for improvement. - Document and report all system changes, maintaining definitions and structures. - Lead analysis workstreams or small project efforts as assigned. - Perform additional duties as required. Qualifications - A minimum of seven (7) years of hands-on experience with the following technologies and competencies: - Contact Center operations software (Avaya, Genesys, NICE, Cisco). - Automatic Call Distributors (ACD). - Interactive Voice Response (IVR). - Knowledge base software. - Strong working knowledge of installing, configuring, monitoring, and troubleshooting routers, switches, firewalls, TCP/IP, IPX, EIGRP, BGP, VoIP, SIP Trunking, trunk ports, VLANs, access ports, VPNs, and cloud/standalone controllers. - Advanced troubleshooting and problem‑solving abilities. - Strong skills in analyzing complex problems, processes, and systems to propose solutions. - Ability to quickly learn new systems, technologies, and processes. - Strong oral and written communication skills. Requirements - Desired Experience - Experience with web, chat, email, social media, SMS/text, mobile, and fax contact center features. - Experience with business intelligence software, XML, XMLSpy, HTTP, SSL, and client certificates. - Experience in telecommunications architecture, system analysis, and networking. - Experience with scripting languages such as Python, Java, SQL. - Experience querying databases (SQL expertise preferred). - Experience with CRM, SharePoint, and Microsoft Office. - Experience with cloud platforms such as AWS, Azure, or Google Cloud. - Experience presenting complex information clearly to all organizational levels. Company Description - ITILv4 certification required within 30 calendar days of onboarding. - Bachelor's degree in a related technical discipline preferred but not required. - IronMountain Solutions is an Equal Opportunity Employer.

• Provide production support and triage for system issues impacting operations and call centers • Investigate, reproduce, and document system defects in lower environments • Create, prioritize, and track bugs in partnership with IT teams • Execute system testing and validations to ensure solutions meet business and operational needs • Run and analyze SQL queries to support troubleshooting and analysis • Gather, document, and translate complex business and system requirements • Participate in testing, quality assurance, and implementation activities for complex projects • Collaborate with cross-functional teams including IT, Operations, and Business partners • Support system enhancements that improve efficiency, compliance, and scalability

• Represent business within Agile delivery team; develop and retain strong positive relationships with business stakeholders; demonstrate deep expertise of aligned business domain, including knowledge of stakeholders, business and technology strategies; act as liaison with business stakeholders, planning, conducting and leading the analysis efforts for new system implementations as well as system upgrades and maintenance; may lead collaborative decomposition sessions to identify high level scope of work across business and IT areas. • Collaborate with business partners, IT partners and delivery teams on more complex business challenges to identify, refine and document business requirements in the form of epics, features and user stories with clear acceptance criteria or in the form of user cases, business requirements, functional requirements, UI specifications and business rules; consider inter-related solutions when identifying business requirements; understand process analysis and cost versus benefit analysis; and apply these skills routinely; follow industry standard methodologies and guidelines to write technical and support documentation; use wide range of techniques including interviews, document analysis, requirements workshops, business process analysis, use case, story mapping, and task and workflow analysis; develop and maintain knowledge of Premera IT systems within the aligned domain as well as supporting business and IT domains; research, inform and recommend opportunities to apply business and technology solutions to address business problems. • Demonstrates strong knowledge of data considerations for assigned domain and data extract and transport tools; create queries to troubleshoot, develop metrics, and create ad hoc reporting as needed; aggregate, track, analyze and generate reports; perform data analysis to assist in defining functional requirements; develop more complex data mapping and begin to independently create modeling, and data transformation rules. • May participate in multiple testing efforts through the SDLC; builds test scenarios and analyzes data from tests; work with software developer to write test scripts; use data extract tools to validate test results; may provide direction and support for UAT. • Provide input on backlog priorities and dependencies. • Identify and lead improvement opportunities through analysis and understanding of business domain and technology solutions; provide mentorship and direction to more junior analysts within the team; collaborate with delivery team to continuously improve both the team and the solution. • Perform other duties as assigned.