• Support strategic client projects from initial consultation through to successful delivery • Responsible for onboarding new clients • Manage partner relationships • Assist in optimizing internal company operations and processes

• Own the entire post-sales cycle — from contract signing through implementation, customer satisfaction, and payment collection • Lead and manage a team of Customer Success Managers (CSMs) • Design, implement, and continuously improve operational processes • Oversee all administrative and operational steps • Ensure high levels of customer satisfaction and retention • Manage billing and collections processes

Role Description We're a US-based real estate technology company. Our clients are professional real estate investors who use our software to find vacant properties across the United States. They are knowledgeable users who appreciate working with someone who truly understands the platform and can think alongside them. We are hiring one thoughtful, analytical person to take ownership of our client operations: - Supporting users - Helping them onboard - Spotting trends in how the platform is used - Helping us continuously improve This is not a traditional support role. We are looking for someone who enjoys thinking, learning, and solving problems, not just answering tickets. Qualifications - A former teacher, tutor, or trainer who loves explaining things clearly and patiently - Someone with an analytical mind who enjoys working with numbers, spreadsheets, and reports - A curious professional who likes to understand the "why" behind things, not just follow steps - Someone looking for a meaningful, long-term role where your thinking is valued Requirements - Excellent written English; comfortable and confident on calls when needed - Strong comfort with spreadsheets and basic data analysis (e.g. pivot tables, VLOOKUP, simple reports) - Clear, patient communication and a genuine interest in helping people - Critical thinking and the ability to figure things out independently - A learning mindset and pride in doing good work - At least 2 years of professional experience in roles that required thinking, analysis, or teaching Nice to have - Background in teaching, tutoring, instructional design, or corporate training - Experience with SaaS platforms, US real estate, or property data - Experience creating dashboards, reports, training materials, or knowledge bases - Self-taught skills you are proud of (this tells us you love to learn) Benefits - 100% remote / home-based work - Monthly salary: PHP 40,000 – 45,000 - Collaborative and supportive team

• Communicate with tenants regarding repairs, payments, and general inquiries • Coordinate with attorneys and law firms as needed • Draft and send tenant correspondence, subject to client review when necessary • Support the day-to-day operations of the property management company • Coordinate property access and logistics as required • Track and follow up on maintenance requests to ensure timely resolution • Maintain accurate records of tenant communications, agreements, and property-related documentation • Perform other tasks related to the position.