Job Closed

This listing is no longer active.

Monday.com

Formerly known as dapulse, Monday.com, also known as Monday, is a privately held computer software company offering a team management and collaboration tool des

Renewal Manager

Location

Australia

Posted

39 days ago

Salary

0

Seniority

Junior

Bachelor Degree2 yrs expEnglish

Job Description

Renewal Manager

Monday.com

DescriptionAt monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. We are looking for a talented Renewal Manager who will engage with our customers throughout the year to ensure on-time renewals, cross-sell/upsell within the customer base, and focus on customer retention. You’ll be a key and valued member of our Chief Revenue Officer Team (CRO) and join the global Renewals Team. The Renewal Manager will be expected to drive continuous improvement of the playbooks and processes while collaborating with multiple teams in the organization. Please note that this role is on a hybrid work model in our Sydney office. About The Role - Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation - Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, mitigate risk, secure renewal and support the accounts’ growth. - Negotiate renewal terms to align with the customer and the company goals - Maintain a rolling 90-day renewal forecast by segment and/or territory - Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.). - Enhance the renewals process playbook to maximize account and ARR retention - Handle escalations relating to contract questions, negotiations, and requests - Identify Process gaps to improve efficiency - Work closely with our Partners to maximize renewal potential Requirements - 2+ years of relevant experience in a client-facing role ideally in SaaS companies - Effective communicator, strong interpersonal and collaboration skills - Motivated, driven and results-oriented - Strong negotiation, presentation and closing skills - Self-motivated, proactive, energetic team player Experience within the following is an advantage: - Proven experience with owning a renewal process E2E - Experience in working closely with cross-functional teams (sales, finance, legal, cs) in order to reach primary goals - Reporting a rolling 90-day renewal forecast by segment and/or territory - Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.). - Handling escalations relating to contract questions, negotiations, and requests - Approaches work with empathy and a creative, problem-solving mindset What You’ll Get - Competitive salary with tons of office and employee perks - Clear and achievable promotion pathway - Exposure to enterprise-level sales cycles - A high-performance but supportive team environment - The opportunity to build a meaningful SaaS career in a global organisation - Excellent CBD office location - Work along-side industry leading monday.com workmates If you’re ambitious, competitive, and looking to accelerate your sales career in one of the world’s fastest-growing SaaS companies, we’d love to meet you.

Benefits

  • 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Commuter benefits, Company equity, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Employee stock purchase plan, Family medical leave, Fitness stipend, Flexible Spending Account (FSA), Flexible work schedule, Free daily meals, Generous parental leave, Generous PTO, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mean gender pay gap below 10%, Paid volunteer time, Online course subscriptions available, Open office floor plan, Paid holidays, Paid industry certifications, Pair programming, Paid sick days, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Team workouts, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Home-office stipend for remote employees, Diversity employee resource groups, Hiring practices that promote diversity, Employee resource groups, Employee-led culture committees, Hybrid work model, In-person all-hands meetings, In-person revenue kickoff, Meditation space, Mother's room, Virtual coaching services, Floating holidays, Bereavement leave benefits, Hardship benefits

Related Categories

Related Job Pages

More Manager Jobs

Enova International logo

Internal Audit Manager

Enova International

Enova International is a leading FinTech company that provides online financial services through its machine learning and AI platform. The company serves the ne

Manager39 days ago

Internal Audit Manager (Hybrid) Chicago, IL We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the Role: As a key leader in our third line of defense, the Internal Audit Manager will drive a risk-based audit strategy that evolves with changes in the organization's strategic priorities and growth. You will oversee a portfolio of high impact audit areas covering regulatory, operational, financial, and emerging technology risks.   Beyond general oversight, you will champion agile audit methodologies and continuous monitoring to provide real-time insights to the Audit Committee. Reporting to the Head of Internal Audit, you will serve as a strategic change agent to drive continuous improvement within and outside the department. Responsibilities: - Leading end to end audit engagements, including complex integrated audits, and oversight of specialized third party co-source parties - Conducting an annual risk assessment process to capture critical risk areas and prioritize audit engagements that drive organizational value - Applying an agile audit approach to ensure the audit plan remains responsive to changes in risks while maintaining a high standard of precision and quality - Overseeing the testing of Internal Controls over Financial Reporting (ICFR) and ensuring alignment with evolving requirements and regulatory standards - Serving as an advisor to business leaders on risk management and internal controls to strengthen the organization’s control environment - Assisting with recruiting, mentoring, and developing a high-performing internal audit team, fostering a culture of technical proficiency and professional skepticism - Communicating audit results to senior leadership and monitoring the lifecycle of management’s action plans, ensuring timely and validated remediation of deficiencies  - Staying abreast of emerging risk trends and leading audit practices for application within the department’s audit strategy Requirements: - 6+ years of Public Accounting and/or Internal Audit experience, with a minimum of 2 years in a leadership/supervisory capacity  - CIA (Certified Internal Auditor) or CPA (Certified Public Accountant) required - CISA, CRMA (Certified Risk Management Assurance), or CRCM (Certified Risk Management Compliance) are highly preferred - Experience in financial services is required - Advanced knowledge of the IIA’s Global Internal Audit Standards  - Strong understanding of the regulatory environment for public companies and financial services industry - Hands-on experience with data analysis tools (SQL, Python, or advanced Excel Power Query) highly preferred - Proven track record of managing complex, multi-phase audits in fast-paced environments - Process oriented and ability to understand interdependencies between functions  - Skilled at building rapport with senior stakeholders to drive change - High proficiency and self-sufficiency in Microsoft Office applications (e.g. Word, PowerPoint, Advanced Excel) - Experience with AI productivity tools (e.g., ChatGPT, Gemini, Copilot) and a 'tech-forward' mindset toward learning new automation software Compensation:  The budgeted annual salary range for this position is $100,000 to $150,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here. #BI-Hybrid #LI-Hybrid #LI-FB1 Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.  Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.  It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

Illinois
$100K - $150K / year
Thermo Fisher Scientific logo

Global Study Lead

Thermo Fisher Scientific

Thermo Fisher Scientific is a global biotechnology product development company whose mission is to make the world healthier, cleaner, and safer. Thermo Fisher Scientific leads a gl

Manager39 days ago

Title: Global Study Manager/Global Study Lead - FSP - Remote, Bulgaria - Remote, Milano, Italy - Remote, Serbia - Remote, Belgium - Remote, Poland Full time This position accountable for delivering the clinical operation activities of the study until study archiving. This involves generating robust and accelerated delivery plans (with a focus on upper quartile performance) and delivering these to target or stretch thresholds and with quality. The GSM role works in consultation with the Global Study Lead for end-to-end delivery of the clinical study.   Key Responsibilities: - GSM  will be accountable for the operational delivery of clinical study/studies  to time, quality, and budget,  company  standards  and scientific requirements,  supporting  decision -making at pace and leading study team to achieve overal study deliverables    - GSM is accountable for the following deliverables: - Study Initiation Meeting   - Clinical Study Activity Plan   - Study Delivery Plan  - TMF Quality Strategy Document    - DCT Set Up   - Vendors Oversight Plan   - Investigator/CRA Meeting Set Up & associated training   - Recruitment Tracking   - Budget tracking eTMF filing and Vendor Set Up and Management   - Safety Management plan   - eTMF & vendor set -up  ​ - Proactively and effectively  identifies,  oversees,  and mitigates  study risks    - Ensures  appropriate stakeholder  communication, including study status, expectations,  risks and issues   - Accountable  to operate  within  the study budget   - Effectively leads  empowered matrix teams   - Responsible for operational input into protocol and informed consent form development, and other key study documents.   - Leads  and conducts  investigator meetings and other study related meetings   - Leads  quality efforts to ensure  protocol  compliance and continual inspection readiness for assigned studies    - Oversees  the activities of the countries  participating  in the study   Education Requirements: - Bachelor’s degree: life sciences or related discipline; The role will require a good understanding of complex clinical development and regulatory processes.   Role Related Experience: - At least 5+ years of relevant study management experience on a global level. - In-depth experience in clinical research: study management, monitoring, data management - Previous in-depth Oncology experience - Must have exposed to clinical study management “end-to-end” Globally : NA, EMEA, APAC, LATAM – China & Japan, Africa is an asset – - Must have proven experience from study feasibility to CSR - Must have at least Ph II and PIII experience – PI & PIV is an asset - Must have cross-functional leadership proven experience, able to drive internal and external meeting - Able to input in clinical protocol, ICF, and other study plan, savvy in clinical study risk management and clinical systems - Strong experience in clinical budget management - Strong experience with vendor management including CRO - Exposed to competent authority Inspections (FDA, EMA, MHRA, PMDA...), being involved in studies pivotal for drug file registration is an asset - Fluent in English, to the level they can negotiate and discuss (adapt message) related to complex topics with any Clinical team member (Local country representative, Statistician, Data Manager, laboratory, central laboratory, Scientific writer, safety representative, study Phycician and any type of vendors as well as able to present clear status to upper management if required. - Excellent stakeholder management and communication skills (oral and written), outstanding interpersonal skills. - Demonstrates leadership skills, promoting motivation and empowerment of others in order to accomplish individual, team and organizational objectives - Strong understanding of the clinical study, drug development, sample management and other associated process and quality requirements, including ICH/GCP guidelines and SOPs - Good project management skills (including scope, budget, timeline, and resource planning and management, and use of associated tools and support where available)

Bulgaria + 4 moreAll locations: Bulgaria | Serbia | Italy | Poland | Belgium
Thermo Fisher Scientific logo

Clinical Trial Manager

Thermo Fisher Scientific

Thermo Fisher Scientific is a global biotechnology product development company whose mission is to make the world healthier, cleaner, and safer. Thermo Fisher Scientific leads a gl

Manager39 days ago

Title: FSP CTM (Dermatitis experience) Location: Remote Taipei City Taiwan Full time Remote   Join Us as a Clinical Trial Manager - Make an Impact at the Forefront of Innovation The Clinical Trial Manager is accountable for achieving the final clinical deliverable (usually clean data from evaluable patients as specified in the study protocol) within the time period specified in the contract with the customer. The Clinical Trial Manager interprets data on project issues and makes good business decisions with support from experienced team members or line manager. Works to ensure that all clinical deliverables meet the customer's time/quality/cost expectations. Maintains profitability by ensuring clinical activity is conducted within contract scope, through efficient management of the clinical team. The position involves working on projects of low to moderate complexity and as part of a team of CTMs. - Atopic dermatitis experience as CRA and/or CTM - Ability to travel to countries within region What You'll Do: • Manage all clinical operational and quality aspects of allocated studies, of low to moderate complexity, in compliance with ICH GCP. In accordance to project specific requirements, may assume Clinical Study Manager (CSM) responsibilities on small and/or less complex projects. • Develop clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan. Contribute to the development of the Master Action Plan (MAP) for providing clinical related documents. Ensure timely set up, organization, content and quality of the relevant sections of the Trial Master File (local and central). May participate in the design and development of CRFs, CRF guidelines, patient informed consent templates and other protocol specific documents as required. Collaborate with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings. • Collaborate with the clinical team and other departments as needed to meet deliverables of the project. Regularly communicate with the team and lead team meetings to ensure that timelines, resources, interactions, and quality are maintained. Responsible for the implementation and training of standardized clinical monitoring processes within the study and according to corporate standard policies. Responsible for the timely archiving of documents and study materials for the department. • Ensure achievement of the final clinical deliverable within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager, regularly reviewing projects using tracking and management tools, implementing recovery actions, reviewing monitoring visit reports, and managing CRF collection and query resolution. Continuously monitor or co-monitors clinical trials to assess performance and ensure contractual obligations are met. In smaller regions, may routinely conduct Accompanied Field Visits (AFVs) and be accountable for project financials. • May communicate with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues. • May coordinate all start-up activities and ensures that timely ethics committee and regulatory submissions (if appropriate) are addressed. Ensure that essential document quality meets the expectation of Regulatory Compliance Review. Review and follows up on all questions raised by the ethics committees. • May provide input into preparation of forecast estimates for clinical activities. Responsible for clinical resource management, assignment, delegation of clinical responsibilities and identification of additional resource requirements. Education & Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: • Good leadership skills, effective at mentoring and training, and capable of motivating and integrating teams • Good planning and organizational skills to enable effective prioritization of workload • Solid interpersonal and problem solving skills to enable working in a multicultural matrix organization • Capable of working effectively in a changing environment with complex/ambiguous situations • Familiarity with the practices, processes, and requirements of clinical monitoring • Good judgment and decision making skills • Effective oral and written communication skills, including English language proficiency • Capable of evaluating workload against project budget and adjusting resources accordingly • Sound financial acument and knowledge of budgeting, forecasting and fiscal management • Strong attention to detail • Solid understanding of relevant regulations e.g. ICH/GCP, FDA guidelines, etc. • Good computer skills to effectively use automated systems and computerized applications such as Outlook, Excel, Word, etc.

Taiwan
Full TimeRemoteTeam 501-1,000H1B Sponsor

• The Manager, Professional Services owns end-to-end delivery for a portfolio of clients, leading program execution, client outcomes, and operational performance across a defined book of business. • This role partners closely with Functional Managers and Implementation Managers to align Engineering, Product Integrity, Design, and QA resources to client priorities, timelines, and quality expectations. • This leader ensures the right work is prioritized, teams are aligned, and client commitments are met — driving consistent, high-quality delivery from planning through results. • Co-own a multi-million-dollar book of business alongside Customer Success, ensuring high-quality delivery, renewal success, and long-term client satisfaction. • Oversee end-to-end execution from kickoff through steady-state delivery across all accounts within the pod. • Maintain visibility into account health, risks, timelines, and strategic priorities across all clients. • Lead the pod responsible for delivering client outcomes, partnering closely with Functional Managers (Engineering, Design, QA) to allocate resources, unblock work, and maintain delivery excellence. • Provide direction and prioritization for functional team members supporting the pod’s accounts (dotted-line relationship). • Ensure tight alignment between Customer Success and all functional contributors to deliver seamless, high-quality client experiences. • Coach and develop Implementation Manager(s). • Execute consistent project management across all project types. • Own program planning and timeline management across the pod. • Ensure projects are scoped, executed, and delivered accurately, efficiently, and on time. • Identify and implement opportunities to streamline workflows, improve efficiency, and strengthen delivery consistency across the pod. • Monitor capacity, processes, and delivery performance; escalate gaps or risks early and propose solutions. • Build strong trust-based relationships with clients, advocating for their needs internally while holding teams accountable to project expectations.

United States
$100K - $120K / year
Job Closed