Banking for startups: mercury.com
Manager – Account Fraud Enablement
Location
California + 2 moreAll locations: California | New York | Oregon
Posted
38 days ago
Salary
$138.8K - $192.8K / year
Seniority
Senior
Job Description
Manager – Account Fraud Enablement
Mercury
• Lead and develop the Account Fraud Enablement team • Own the quality control program • Scale BPO operations • Build and maintain fraud policies and procedures • Drive fraud domain trend analysis • Own tooling and process improvements • Support audit and compliance readiness • Partner across the fraud org
Job Requirements
- Has 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment
- Has built or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or onboarding curricula for operational teams
- Has experience managing or partnering closely with BPO operations, including training design, quality calibration, and performance governance
- Understands fraud investigations at a practitioner level
- Brings strong opinions on quality
- Brings strong project and program management rigor
- Is comfortable operating in ambiguity
- Communicates clearly and concisely in writing, in meetings, and in the documentation your team produces
- Has a track record of developing talent
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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