Role Description Under general supervision, evaluates and settles travel and accident claims of modest to complex exposure (including fatalities) by: - Investigating losses - Interpreting coverage - Reporting obtained information in a timely and efficient manner - Maintaining adequate production levels Claim types handled include, but are not limited to: - Accidental Death and Dismemberment - Trip Cancellation/Interruption - Collision Damage Waiver - Out of Country Medical Expense - Lost/Delayed Luggage Qualifications - Empowered to grow - Emboldened to act - Inspired to innovate Requirements - Performance excellence recognition - Continuous learning and career progression - Enhancing job performance Benefits - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit, and inclusion

Title: Partner Support Coordinator Location: Remote, United States Job Description: Company Description Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Job Description Trupanion is seeking a dedicated and customer-focused Partner Support Coordinator to join our Partner Support Team. In this role, you will provide real-time, multi-channel support to our key partners - veterinary hospitals, breeders, shelters, Territory Partners (our field sales representatives), State Farm, and participants in our Hospital Employee Benefits and Veteran Affairs Programs. Your goal is to deliver exceptional and consistent service across all partner interactions, helping to strengthen partner relationships, enhance customer experience, and contribute to overall business growth. This is a phone and queue-heavy role, requiring the ability to manage a high volume of real-time interactions efficiently. In this role you will be evaluated based on key performance metrics, including productivity, quality, and the overall experience you deliver to our partners. Success in this role requires comfort in navigating complex situations. Attention to detail and the ability to follow established processes are essential, while also applying sound judgment to address unique or nuanced partner needs. The ideal candidate is highly support-centric, an exceptional communicator, able to problem solve, and deeply committed to helping others with a mindset focused on service and experience At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a position open to candidates anywhere in the US. If you live in the greater Seattle area, you will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week. Responsibilities: - Provide real-time support via phone, email, and chat across all partner channels. - Handle a high volume of inbound and outbound communications in a queue-based environment. - Troubleshoot technical and process-related issues, escalating when appropriate. - Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs. - Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns. - Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset. - Collaborate cross-functionally with internal teams to ensure seamless partner experiences. - Consistently meet or exceed productivity, quality, and customer satisfaction metrics. Qualifications: - At least 2 years of experience in a customer-facing or partner-facing contact center environment. - Minimum of 2 years managing high-volume, multi-channel support across phone, chat, and email queues. - Experience in the veterinary, pet insurance, or healthcare industry is a plus! Skills: - Exceptional verbal and written communication skills. - Ability to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs. - Strong attention to detail and ability to follow standard operating procedures. Compensation: - The hourly pay for this position is $22 an hour, on a full-time schedule. - Along with base salary, Trupanion employees may be eligible for monthly bonuses. - We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Qualifications Additional Information Benefits and Perks: - Full medical, dental, and vision benefits at no cost to the employee - Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) - Five-week sabbatical after five years of employment - Open, casual, pet-friendly, and fun office environment - Free medical health insurance for your pet (1 dog or cat) - Paid time off to volunteer at nonprofit organizations - Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Role Description - Architect, develop, and maintain scalable web interfaces using JavaScript and TypeScript. - Collaborate closely with designers, product managers, and backend engineers to deliver high-quality solutions. - Ensure cross-browser compatibility and optimize applications for maximum speed and scalability. - Implement best practices in frontend engineering, including code reviews and continuous integration. - Translate complex requirements into clean, efficient, and reusable code components. - Troubleshoot, debug, and enhance existing applications for optimal performance and user satisfaction. Qualifications - Expert-level proficiency in JavaScript and TypeScript with hands-on experience in modern frontend frameworks. - Demonstrated track record of delivering high-quality, production-ready web applications. - Strong ability to write clear and maintainable code, adhering to industry standards. - Exceptional written and verbal communication skills, fostering effective remote collaboration. - Ability to work autonomously while staying closely aligned with broader team goals. Requirements - Hourly contract position - Compensation range: $20 - $70 per hour - Remote work opportunity - Commitment: 10-40 hours per week Application Process - Easy Apply on LinkedIn - Check email for next steps - Participate in resume evaluation and interview stage

• Responsible for pulling and reviewing outsourcing Demand. • Responsible for Purchase Order Generation/Modification. • Responsible to follow guidelines with Nominating pre-selected outsourcing partners on service contracts to meet contractual requirements and to ensure quality service. • Responsible for vetting subcontracting renewals/add/mods/deletes (PO Updates, credits, refunds, etc.) by assigning appropriate partners and sending, reviewing RFQ’s. • Assist to maintain and update vendor database with vendor names, coverage locations, coverage types SLA’s etc. • Responsible for reviewing subcontracting invoices and providing approvals or disputing. • Responsible for reviewing subcontracting delivery tickets for root cause/correcting action. • Responsible for analyzing cost/benefit factors for outsourcing opportunities. • Other duties as assigned.