Role Description Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don’t have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes: - Licensing training - Classroom training on everything Customer Care at TII - A collaborative mentor stage that allows for practical application of your new knowledge We are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including Claims, Product, and our Quality Management teams, to name a few! We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM – 7:15PM EST. Shift times include: - 7:45am - 4:15pm - 9:00am - 5:30pm - 10:45am - 7:15pm Scheduled shifts are determined by business need and may be subject to change. What you will do: - Answer inbound calls - Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquiries and agent support requests - Create cases in Salesforce to address customer needs (such as documentation or policy changes) - Act as a liaison with agency partners that have dedicated TII support email addresses - Participate in weekly coaching sessions - Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls - Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing - Perform other related duties as needed What YOU will bring to C&F: - Customer-Centric: skilled at prioritizing their needs and experiences, understanding what they want and delivering exceptional service. - Sales Focused: Ability to effectively communicate the value of TII’s offerings and tailored solutions to travelers' insurance needs. - Effective Listening: Including active listening and empathy - Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone. - Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence. Qualifications - A High School Diploma or GED is required - 3+ years of experience in a customer service or retail role is required; call center experience preferred - Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams. - A Personal Lines or Property & Casualty License is required for this role. Classroom training is provided. - Experience in the Travel Insurance industry is preferred. - Dependable internet connection with a dedicated private workspace. Benefits - Competitive compensation package - Generous 401K employer match - Employee Stock Purchase plan with employer matching - Generous Paid Time Off - Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing - A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path - A dynamic, ambitious, fun and exciting work environment - We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community - At C&F you will BELONG

Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver multilingual support in French and English; - Respond, troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; - Maintain regular communication with customers and provide timely updates on open issues and resolutions; - Identify, reproduce, and report bugs clearly to Product and Development teams; - Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; - Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; - Accurately document all customer interactions in the CRM system; - Stay up to date with platform updates, new policies, and industry trends; - Manage high volumes of requests during peak travel seasons, holidays, and major events. Qualifications - Strong French and English skills (C1 for both spoken and written); - At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions; - Strong Excel skills, including VLOOKUP, reporting and data analysis; - Excellent problem-solving abilities with a customer-first mindset; - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; - High attention to detail and accuracy in managing customer information; - Basic computer skills and ability to work with CRM systems and support tools; - Commitment to delivering high-quality customer service and meeting performance targets; - Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience with Zendesk is a strong advantage; - An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements. Benefits - The position follows Europe/London (GMT+1) schedule and includes evening, overnight, and weekend shifts: Saturdays from 07:00 to 16:00, Sundays from 06:00 to 15:00, Mondays from 23:00 to 08:00, and Wednesdays to Thursdays from 01:00 to 10:00; - Inclusive international environment; - Compensation in USD; - Good bonuses for referring friends; - Paid intensive training and probation; - Work-life balance; - Responsive management interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development.

• Deliver multilingual support in French and English • Respond, troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls • Maintain regular communication with customers and provide timely updates on open issues and resolutions • Identify, reproduce, and report bugs clearly to Product and Development teams • Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience • Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction • Accurately document all customer interactions in the CRM system • Stay up to date with platform updates, new policies, and industry trends • Manage high volumes of requests during peak travel seasons, holidays, and major events

• Be the first point of contact and guide your customers from the online order through to verification • Investigate order status in close collaboration with colleagues from other departments and ensure the smooth delivery of our vehicles • Maintain a clear overview of outstanding tasks at all times and help the team set priorities • Help ensure that customers receive their new car as quickly as possible — delivered directly to their door by our unique Glastruck!