Role Description Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver multilingual support in French and English; - Respond, troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls; - Maintain regular communication with customers and provide timely updates on open issues and resolutions; - Identify, reproduce, and report bugs clearly to Product and Development teams; - Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience; - Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; - Accurately document all customer interactions in the CRM system; - Stay up to date with platform updates, new policies, and industry trends; - Manage high volumes of requests during peak travel seasons, holidays, and major events. Qualifications - Strong French and English skills (C1 for both spoken and written); - At least 2+ years of experience in Customer Support, SaaS Support, or Technical Support, preferably supporting complex technical solutions; - Strong Excel skills, including VLOOKUP, reporting and data analysis; - Excellent problem-solving abilities with a customer-first mindset; - Ability to handle multiple tasks and prioritize effectively in a fast-paced environment; - High attention to detail and accuracy in managing customer information; - Basic computer skills and ability to work with CRM systems and support tools; - Commitment to delivering high-quality customer service and meeting performance targets; - Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience with Zendesk is a strong advantage; - An analytical mindset with the ability to identify patterns, solve problems, and suggest improvements. Benefits - The position follows Europe/London (GMT+1) schedule and includes evening, overnight, and weekend shifts: Saturdays from 07:00 to 16:00, Sundays from 06:00 to 15:00, Mondays from 23:00 to 08:00, and Wednesdays to Thursdays from 01:00 to 10:00; - Inclusive international environment; - Compensation in USD; - Good bonuses for referring friends; - Paid intensive training and probation; - Work-life balance; - Responsive management interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development.

• Deliver multilingual support in French and English • Respond, troubleshoot and escalate support requests, including technical issues, via email, phone, chat, scheduled video calls • Maintain regular communication with customers and provide timely updates on open issues and resolutions • Identify, reproduce, and report bugs clearly to Product and Development teams • Gather customer feedback, identify recurring needs, and suggest product improvements to enhance the platform experience • Maintain high service standards by meeting key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction • Accurately document all customer interactions in the CRM system • Stay up to date with platform updates, new policies, and industry trends • Manage high volumes of requests during peak travel seasons, holidays, and major events

• Be the first point of contact and guide your customers from the online order through to verification • Investigate order status in close collaboration with colleagues from other departments and ensure the smooth delivery of our vehicles • Maintain a clear overview of outstanding tasks at all times and help the team set priorities • Help ensure that customers receive their new car as quickly as possible — delivered directly to their door by our unique Glastruck!

Role Description Davies Risk Services is looking for an experienced Premium Audit Coordinator who will work directly with the branch team to provide assistant functions to our field representatives. Reporting to the Branch Manager, you will perform a variety of tasks related to the preparation of reports and appointments. You will also spend time completing inbound calls with insureds and audit representatives to encourage the appropriate preparation for upcoming premium audits. - Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of work - High call volume averaging 8-12 calls per hour during business hours - Acts as a liaison between insureds and field representatives when setting up audit or inspection appointments - Assists with determining needs, scheduling or cancelling appointments, or referring the insured to the correct staff person - Correspond with policyholders, CPA’s, bookkeepers, agents to gather additional information as needed - Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor - Maintains and updates contact notes on each assigned job in AuSum - Makes calls to check on status of information including insurance agent calls - Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the inquiry - Attaches information and adds progress notes as it becomes available in AuSum - Assigns audits to Phone Auditors once information is received - Other duties as assigned This is a part-time (29 hours per week), remote role. Qualifications - Professional phone, chat, and email communication - High School Diploma or GED - Excellent computer skills including experience in the Microsoft Office Suite - Commitment to providing exceptional customer service - Communication: Balancing listening and talking, speaking, and writing clearly and accurately, influencing others, keeping others informed - Attention to Detail: Listen to information from policyholders and clients alike - Efficiency: Planning, managing time well, being on time, being cost conscious, thinking of better ways to do things - Multitasking: Handles distractions well, adaptable to new responsibilities; ability to quickly switch between tasks and adapt to changes easily - Proactive, independent, and takes initiative with consistent follow through - Superb communication skills, verbal and written, conducted in a timely manner - Superior time management skills with capability of working with and meeting deadlines - Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment - Excellent team player with interpersonal skills - High level attention to detail and problem-solving skills - Capable of working collaboratively and independently with minimal supervision - Exhibit discretion with sensitive and confidential information - Display a comfort level working with key people at all levels within an organization Benefits - Medical, dental, and vision plans to support your health and that of your family - A 401(k) plan with employer matching - Time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non-exempt employees - Paid holidays - Life insurance and short-term and long-term disability coverage - Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location. - Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.