Operational Enablement Manager

Location

Spain

Posted

32 days ago

Salary

0

Seniority

Senior

Bachelor DegreeEnglishCloudITSMServiceNow

Job Description

Operational Enablement Manager

Miratech

• Own, implement, and govern the end-to-end operational and financial lifecycle of cloud Managed Services portfolio • Govern ITSM-aligned processes across the full service lifecycle • Standardize delivery workflows, transition frameworks, and CI protocols • Oversee end-to-end project management from initiation through closure • Embed AI-assisted automation to shift operations from reactive to proactive • Govern estimation, sizing, and capacity models • Manage the financial lifecycle of service subscriptions with a focus on cost optimization, margin performance, and commercial commitments • Maintain alignment across delivery constraints, SLA obligations, and performance measures • Bridge Delivery and cross-functional teams to translate operational insight into scalable, productized service components • Own allocation, utilization, and capacity planning across the portfolio • Define competency profiles and enablement programs that close capability gaps and support structured team growth • Drive operational and organizational change across the team

Job Requirements

  • Extensive hands-on experience in cloud-managed services operations within a professional services environment
  • Deep practical knowledge of ITSM frameworks in complex, client-facing delivery
  • Demonstrated experience owning operational financial models: forecasting, service planning, cost optimization, and margin analysis
  • Solid project management fundamentals: risk, change, scope control, escalation, and stakeholder management across concurrent engagements
  • Working knowledge of automation frameworks and AI-assisted tooling applied to service operations
  • Proficiency with ITSM platforms (e.g. ServiceNow, Jira), project management tools (e.g. MS Project, Asana), and knowledge management systems (e.g. Confluence, SharePoint)
  • Familiarity with CCaaS platforms and CX infrastructure operations (e.g. Genesys Cloud or comparable enterprise contact-centre solutions)

Benefits

  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility and internship opportunities
  • Culture of relentless performance
  • Welcoming multicultural environment
  • Social sustainability values

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