• Own and evolve the enterprise technology stack across all internal functions including Finance, HR, Sales, Marketing, Customer Success, and Operations • Lead and develop a team of business systems, and enterprise applications professionals • Establish IT governance, security posture, and compliance standards appropriate in the fintech industry serving regulated customers • Manage vendor relationships, licensing, and enterprise software procurement • Own the IT Service Desk function, setting the standard for employee experience, responsiveness, and resolution quality — with a strong emphasis on automation-first support, self-service capabilities, and AI-assisted ticketing to reduce manual effort and drive faster time-to-resolution • Define and execute MeridianLink's internal AI strategy — identifying the highest-value opportunities across every business function • Partner with Go-to-Market, Finance, Customer Experience, and Operations leaders to embed AI-powered workflows, automation, and decision-making tools providing technical depth and implementation support. • Build the internal metrics and systems foundation required to support scalable AI adoption • Drive a culture of continuous improvement through technology and AI literacy across the organization • Own the roadmap for core enterprise applications (CRM, ERP, HRIS, CS platforms, etc.) • Ensure systems are integrated, reliable, and scalable to support MeridianLink's growth • Partner closely with functional leaders to understand business needs and translate them into technology solutions • Partner to drive data quality, visibility, and access across the organization • Serve as a key technology advisor to the executive team and board on internal IT matters • Align IT investments with company goals and business priorities • Partner with the product and engineering organization to ensure internal and external systems work in concert

• Lead the preparation and submission of regulatory documents, including clinical trial applications, ethics committee submissions, and regulatory agency communications. • Coordinate and liaise with internal and external stakeholders to obtain necessary approvals and authorizations for study initiation. • Manage and maintain comprehensive and accurate records of regulatory submissions, approvals, and correspondence. • Provide guidance and support to study teams on regulatory requirements and best practices for study start-up activities. • Participate in process improvement initiatives to streamline study start-up processes and enhance efficiency.

• Support the 1Way (SAP S4/Hana) implementations for designated area. • Act as the Product Owner for the designated business process area. • Maintain and update the blueprints of designated area. • Optimize e2e processes. • Support, track and report 1Way benefit realization in cooperation with business owners. • Streamline the end-to-end business operational processes. • Identify opportunities to innovate the existing processes. • Own and coordinate business requests from designated functions.

• Own the accuracy, structure, and reliability of Salesforce configurations, ensuring alignment with all business use cases, including Revenue Cloud Advanced and NetSuite integrations. • Manage and refine configurations across pricing, contracts, renewals, cancellations, and amendments with a high degree of precision. • Evaluate and validate all proposed system changes to ensure no unintended downstream impact, particularly across integrations. • Maintain and continuously improve objects, fields, validation rules, flows, and approval processes to support scalable and controlled operations. • Take ownership of integration performance and reliability across iPaaS platforms (e.g., MuleSoft), ensuring consistent data flow between Salesforce, NetSuite, and other critical systems. • Monitor integration health, troubleshoot root causes, and implement structured, long-term solutions rather than temporary fixes. • Lead systems-related initiatives with a focus on clear scope definition, disciplined execution, and measurable outcomes. • Coordinate across Accounting, Finance, Sales, IT, and external partners to ensure alignment and accountability.