• Independently own operational alignment for assigned client accounts • Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies • Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities • Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions • Partner with clients to align operational expectations with internal capabilities and constraints • Monitor operational performance indicators and inventory health to identify emerging issues or deviations • Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams • Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up • Track action plan progress and validate effectiveness over time • Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward • Own preparation and facilitation of monthly operational reviews and recurring client touchpoints • Develop agendas, reporting narratives, and discussion materials tailored to client priorities • Lead client discussions with confidence, professionalism, and consultative presence • Document meeting outcomes, decisions, and action items, ensuring clear follow-through • Serve as a consistent and reliable operational presence for assigned client accounts • Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints • Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle • Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments • Advocate for client needs while balancing enterprise standards and scalability • Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems • Apply Client Alignment methodologies and standards consistently across assigned accounts • Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio • Contribute to process improvement initiatives, workflow refinement, and documentation updates • Support onboarding and knowledge transfer for new team members as needed • Other duties as assigned

Role Description - Partner with executives and officers to define the strategic purpose, goals, and success criteria for key meetings and events. - Lead the conceptualization, design, and strategic development of meeting and event programs to ensure alignment with Vituity’s mission, priorities, and culture. - Translate strategic meeting objectives into compelling agendas, innovative learning formats, and immersive experiences that drive engagement, participation, and meaningful outcomes. - Design and implement high-impact, experience-driven environments that strengthen culture, promote engagement, and foster meaningful connections. - Integrate logistics, processes, internal resources, and organizational support to ensure seamless meeting and event execution. - Lead the development and curation of educational content, keynote and speaker programming, and presentation materials. - Manage complex cross-functional communication and workflow among internal teams, external partners, vendors, clients, stakeholders, and speakers to ensure seamless program execution. - Identify and leverage emerging trends, technologies, and industry best practices to drive continuous improvement and innovation. - Collaborate with internal stakeholders to identify strategic opportunities for external engagement and audience growth. - Develop and implement strategies to build a strong attendee pipeline and drive registration conversion across meetings and events. - Lead the strategic development and management of sponsorship and exhibit program strategies for meetings and events that generate a minimum of $2 million in annual event revenue. - Develop sponsorship strategies, prospectuses, pricing models, tiered partnership structures, and value propositions aligned with event goals and audience demographics. - Lead sponsorship and exhibit sales efforts, including outreach, negotiation, and contract management. - Cultivate and manage relationships with high-profile sponsors, exhibitors, and corporate partners, ensuring strong engagement and long-term partnerships. - Ensure successful fulfillment of sponsor and exhibitor deliverables and high levels of partner satisfaction and retention. - Track and analyze revenue performance, engagement metrics, and return on investment to inform future strategy. - Identify and drive new revenue-generating opportunities across meetings and event platforms to maximize sponsor engagement and financial impact. Qualifications - Bachelor’s degree in related field of study required. - Minimum of 8 years of progressive experience in meetings and events management, program development, sponsorship/exhibit program management, or related strategic roles required. - Demonstrated experience leading complex, multi-stakeholder meetings or external programs from concept through execution required. - Experience designing high-impact, immersive attendee experiences that drive engagement, learning, and connection required. - Experience developing and managing program budgets and financial forecasts, including accountability for revenue and expense performance required. - Experience supporting or leading sponsorship and exhibit program strategy, including prospectus development, pricing models, sales support, and fulfillment required. - Experience collaborating with cross-functional leaders and presenting recommendations, financial analyses, and strategic proposals to senior leadership required. - Certified Meeting Professional (CMP) preferred. - Experience in revenue-generating event environments preferred. - Experience working within healthcare, professional associations, or mission-driven organizations preferred. - Demonstrated success growing sponsorship revenue, exhibitor engagement, or external audience participation preferred. - Ability to operate at both a strategic and tactical level, translating organizational objectives into scalable, revenue-generating event programs. - Ability to conceptualize and execute immersive, experience-driven event environments aligned with brand and strategic objectives. - Strong relationship management and negotiation skills. - Strong business acumen and understanding of ROI-driven programming. - Ability to project manage multiple initiatives within time limits and budget parameters. - Ability to influence and communicate effectively with senior business leaders and stakeholders. - Ability to prioritize, multi-task, and perform in a fast-paced, multi-project environment requiring speed and accuracy. - Strong financial management, analytical, and reporting skills. - Knowledge of meeting technologies, registration platforms, and event management systems. - Ability to travel to meetings and events as needed. Benefits - Superior health plan options. - Dental, Vision, HSA/FSA, Life and AD&D coverage, and more. - Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service). - Generous paid time off starting 3-4 weeks’ annually. - Student Loan Refinancing Discounts. - Professional and Career Development Program. - EAP and travel assistance included. - Wellness program. - Purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Own sellers end-to-end, from initial submission through a completed, sold auction • Proactively call, text, and email sellers to keep momentum, remove friction, and prevent drop-off • Help sellers gather all required materials and guide them through getting their car live on the site • Set realistic expectations and negotiate reserves, including helping sellers adjust pricing when market feedback requires it • Ensure listings are accurate, complete, and professionally presented in coordination with Editorial Team • Maintain urgency and accountability to maximize sell-through • Deliver fast, professional, high-touch support at all times

• Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication. • Transform policy into action by developing SOPs, response scripts, and centralized tracking systems for the team. • Hire, lead, and scale a Trust & Safety team tasked with policy enforcement, dispute support, and network health compliance. • Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust. • Design Trust Policies as appropriate to govern marketplace participation by Restaurant Partners and and other third parties critical to quality customer experience and develop internal training and monitoring processes to ensure compliance with policies. • Lead and keep up to date on product feature benchmarking across relevant comparator companies and stay knowledgeable on developing marketplace Trust standards and best-in-class Trust solutions & communication strategies across both B2C and B2B ecosystems. • Act as the internal voice for how Trust and Safety will evolve alongside AI adoption, ensuring our vision for AI maintains consumer sentiment and safety. • Establish clear boundaries and shared standards across Sales, Marketing, Operations, and Product to ensure policy enforcement is consistent and frictionless. • Bring or swiftly develop expertise in health and safety expectations in food and third party delivery to advise on potential relevant marketplace strategies and potential product signals or features to help establish customer Trust in quality & safety. • Act as liaison between legal compliance functions and product team members as regulatory landscape on third party food platforms/delivery companies evolves. • Support, as needed, Fraud and Security Teams to solution Trust-building back-end strategies and front-end requirements or UX features. • Provide experienced, best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders or National-scale Restaurant Partner brands. • Lead internal fact gathering, as needed, to support legal’s investigation into actual or potential disputes arising from trust-breaching events or escalations, including communication with Public Health agencies where needed. • Periodically attend and potentially participate in external Trust and Safety/Marketplace Risk Conferences and other external industry events.