• Own sellers end-to-end, from initial submission through a completed, sold auction • Proactively call, text, and email sellers to keep momentum, remove friction, and prevent drop-off • Help sellers gather all required materials and guide them through getting their car live on the site • Set realistic expectations and negotiate reserves, including helping sellers adjust pricing when market feedback requires it • Ensure listings are accurate, complete, and professionally presented in coordination with Editorial Team • Maintain urgency and accountability to maximize sell-through • Deliver fast, professional, high-touch support at all times

• Develop definitional protocols to identify trust-breaching customer experiences and to recommend optimal response strategies along with communication. • Transform policy into action by developing SOPs, response scripts, and centralized tracking systems for the team. • Hire, lead, and scale a Trust & Safety team tasked with policy enforcement, dispute support, and network health compliance. • Establish processes for monitoring by type and frequency trust-breaching incidents and prepare periodic reports to leadership regarding overall state of Marketplace Trust. • Design Trust Policies as appropriate to govern marketplace participation by Restaurant Partners and and other third parties critical to quality customer experience and develop internal training and monitoring processes to ensure compliance with policies. • Lead and keep up to date on product feature benchmarking across relevant comparator companies and stay knowledgeable on developing marketplace Trust standards and best-in-class Trust solutions & communication strategies across both B2C and B2B ecosystems. • Act as the internal voice for how Trust and Safety will evolve alongside AI adoption, ensuring our vision for AI maintains consumer sentiment and safety. • Establish clear boundaries and shared standards across Sales, Marketing, Operations, and Product to ensure policy enforcement is consistent and frictionless. • Bring or swiftly develop expertise in health and safety expectations in food and third party delivery to advise on potential relevant marketplace strategies and potential product signals or features to help establish customer Trust in quality & safety. • Act as liaison between legal compliance functions and product team members as regulatory landscape on third party food platforms/delivery companies evolves. • Support, as needed, Fraud and Security Teams to solution Trust-building back-end strategies and front-end requirements or UX features. • Provide experienced, best-in-class advice on response strategies to trust-breaching events, including meeting with and helping draft communications to key Enterprise customer stakeholders or National-scale Restaurant Partner brands. • Lead internal fact gathering, as needed, to support legal’s investigation into actual or potential disputes arising from trust-breaching events or escalations, including communication with Public Health agencies where needed. • Periodically attend and potentially participate in external Trust and Safety/Marketplace Risk Conferences and other external industry events.

• Oversee and manage the overall digital merchandising program, setting priorities and direction for the team. • Manage and mentor a direct report, providing coaching, workload management, and performance guidance. • Coordinate systems and data globally in support of digital initiatives, partnering with global, regional, and country managers. • Partner closely with the marketing team to align digital merchandising initiatives with campaign strategy, seasonal opportunities, and brand guidelines. • Report findings utilizing established tools and develop executive-level summaries of program performance and trends.

Role Description The Assistant Technical Services Delivery Manager, a fully remote role, will serve as the key liaison between our technical team and the Technical Services Delivery Manager, ensuring smooth communication and efficient resolution of technical queries and escalations. This role combines leadership with hands-on technical expertise, requiring the ability to step in at Level 2 or Level 3 support when needed. You will actively monitor and manage our PSA system, oversee ticket flow across service boards, and ensure timely responses to client needs. In addition, you’ll contribute to project work, helping deliver system upgrades, migrations, and other technical initiatives. This is a full-time position of 40-50 hours a week. The majority of your hours worked would be during our Seattle business hours, Mon - Fri, from 8 AM to 6 PM PST in order to better collaborate with our team and our clients. Work after hours may be required for emergencies, projects, and maintenance activities. This is an awesome opportunity for someone who: - Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated. - Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success. - Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction, and growth. - Is a quick, self-motivated learner who wants to work for a company that will invest in their education. - Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term. Responsibilities - Ticket & Service Board Management: Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs. - Technical Escalation & Support: Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies. - Client Interaction: Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery. - Project Participation: Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines. - Team Coordination: Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement. - Process Optimization: Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction. - Knowledge Sharing: Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution. Qualifications - Strong Level 2/3 technical skills in Windows Server environments (Active Directory, DNS, DHCP). - Experience with virtualization technologies (VMware, Hyper-V) and networking fundamentals (TCP/IP, routing, switching, firewalls). - Familiarity with cloud platforms (Azure, AWS) and modern IT service management tools. - Minimum 5+ years in technical support roles, including hands-on troubleshooting and project work. - Prior experience managing ticket queues and service boards in a PSA system (e.g., ConnectWise, Autotask). - Ability to coordinate technical teams and act as a trusted escalation point. - Excellent communication skills for client-facing interactions and internal collaboration. Requirements - Relevant certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or similar are highly desirable. - Strong organizational skills, attention to detail, and a proactive approach to problem-solving. - Comfortable working remotely while maintaining alignment with Seattle business hours (8 AM – 6 PM PST). - You will need to provide your own computer that is running Windows 11. - Allow us to install software on your computer that keeps it up to date with security patches and anti-virus because we work with heavily regulated industries in the United States. Security precautions are paramount for us. - Having a consistent power supply is essential. - Have a quality headset that connects to your computer to use our VoIP phone system to communicate with our team and clients without echoes or feedback. - Have internet access of at least 30 Mbps download and 30 Mbps upload speeds to work with our systems. - Having two monitors/screens is highly recommended. Cultural Fit Considerations As this job posting is to an international audience with differing beliefs and cultural norms, please be aware that we are a progressive company with LGBTQIA+ team members and clients. While we respect and honor many forms of diversity, equity, and inclusivity, LGBTQIA+ people in the United States and other countries do not have equal protection nor treatment. This statement is not meant to exclude recognizing and celebrating other forms of diversity important to our team, but to be explicit in informing you of an important aspect of our team and clients. Equal Employment Opportunity Policy We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.