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(Junior) Customer Success Manager
Location
Worldwide
Posted
45 days ago
Salary
€30K - €40K / year
Seniority
Lead
No structured requirement data.
Job Description
(Junior) Customer Success Manager
Accountable
Role Description Mit unserer intelligenten mobilen App können Freelancer ihre Steuern einfach erledigen - ohne Bürokratie und Formulare. Unser Ziel ist die Zukunft des selbstbestimmten Arbeitens Wirklichkeit werden zu lassen. Hinter Accountable steht ein internationales Team, das mit viel Spaß an diesem großen Ziel arbeitet, sowie namhafte Investoren. Unser Team arbeitet daran, Selbständigen die Angst vor dem Thema Steuern zu nehmen und mit den richtigen Tools auszustatten. Unser Fokus liegt auf einfacher Bedienbarkeit durch modernes UX/UI und herausragenden Customer Support. Das Feedback unserer Nutzer spornt uns jeden Tag an durch Statements wie diese: "Einfach nur WOW! Super einfache Bedienung und die schwierige Steuer-Welt verständlich gemacht. Konnte mit wenigen Klicks alle Rechnungen hochladen und dann an die zuständige Behörde verschicken. Ihr habt einen Fan dazugewonnen.” - Unterstützung unseres Customer Success Teams bei Nutzeranfragen aus Deutschland. - Entwicklung und Umsetzung eigener Ideen und Konzepte für die Nutzerkommunikation. - Zusammenarbeit mit unseren Kolleg:innen in Berlin/Brüssel bei der Weiterentwicklung unserer Nutzer-Ansprache. - Einstieg in die kontinuierliche Durchführung von Experimenten, um unseren Customer Success in Deutschland zu verbessern, einschließlich der User Journeys in der Mobile & Web App von Accountable. - Grundlagen des Reporting und die Messung der wichtigsten Kennzahlen der Zufriedenheit der Kund:innen. - Enge Zusammenarbeit mit den Marketing & Product Teams, um eine perfekte Customer Journey zu gewährleisten. Qualifications - Abgeschlossenes Studium oder Ausbildung, oder einschlägige Berufserfahrung. - Du bist ein offener Typ und hast starke Kommunikationsfähigkeiten und das gewisse Maß an Empathie. - Du hast ein starkes Einfühlungsvermögen und kannst dich leicht in unsere deutschen Nutzer:innen hineinversetzen. - Du bringst “Hands on Mentalität” und Initiative mit, bist motiviert und denkst ergebnisorientiert. - Du interessierst dich für Selbständigkeit und alles was damit zusammenhängt. Optimalerweise hast du sogar schon erste Erfahrungen in diesem Bereich gemacht. - Du beherrschst die deutsche Sprache fehlerfrei in Schrift und Form und kannst dich gut ausdrücken. Auch im Business English fühlst du dich zuhause. - Du hast Lust in einem wachsenden, hochmotivierten Start-up mitzuarbeiten und hast Freude daran, dich mit deiner Arbeit aktiv in unserem Unternehmen einzubringen. Benefits - Ein wettbewerbsfähiges Gehalt (30.000 - 40.000 €). - Wir übernehmen die Kosten für dein Deutschlandticket. - Essenszuschuss zu deinem Mittagessen. - Unbefristeter Vertrag - Wir wollen langfristig mit dir zusammenarbeiten. - Ein internationales, hoch motiviertes Team. - Eine langfristige Perspektive mit Aufstiegsmöglichkeiten. - Top Arbeitsbedingungen mit Home-Office Option. - Teamevents und Offsites in ganz Europa. - Austausch mit unserem Büro in Brüssel. - Eine steile Lernkurve durch sehr viel Eigenverantwortung. - Eine direkte Zusammenarbeit mit dem Management und den Gründern.
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Seasonal Collections: · Collaborate with the design team and the design director to create seasonal cut & sew collections that align with the brand's vision and market demands. · Present design concepts and storyboards to internal stakeholders, including merchandisers and design leadership. 3. Product Development: · Work closely with product developers and technical designers to create detailed tech packs and design specifications for cut & sew prototypes and production. · Ensure that the fit and construction of all cut & sew meet high-quality standards and customer expectations. 4. Brand Alignment and Aesthetic: · Understand and maintain the brand's aesthetic and design language in all women's cut & sew products. · Collaborate with the brand team to ensure consistent storytelling and branding across cut & sew collections. 5. Trend Research and Analysis: · Conduct market research and competitor analysis to identify opportunities for innovation and differentiation in the women's cut & sew market. · Explore new fabrications, finishes, branding and design techniques to enhance cut & sew designs. 6. Presentation and Communication: · Effectively communicate design concepts and ideas to team members and stakeholders, fostering a cohesive and creative work environment. · Work closely with cross-functional teams, including product developers, merchandisers, and suppliers, to ensure seamless execution of design concepts. 7. Mentorship and Collaboration: · Provide guidance and mentorship to junior designers, nurturing their professional growth and creativity. · Collaborate with the design team to ensure a collaborative and supportive atmosphere. 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Your Wellbeing is Our Priority At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes: - Pay & Insurance: Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more. - 401(k): An above-market 401(k) contribution to help our eligible associates save for retirement. - Flexible Workplace: Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules. - Wellbeing Support: A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities. - Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through. - Education Assistance: Receive support for continued education including tuition reimbursement. - Associate Discount: Shop at our company outlets and e-commerce sites at a discount. Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled. About PVH: We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to



