• Leads in gathering business and functional requirements leading to research and development of programs, projects and initiatives that enhance overall business operations, communications and workflow efficiencies. • Responsible for testing and piloting new product integration requests for preferred, approved and non-preferred product integrations. • Partners with Customer Success team to track property technology trends and customer requests. • Assist Enterprise Customer Experience teams, resource teams and clients with establishing minimum viability for new products. • Conducts detailed needs assessments for proposing systems and/or business solutions by communicating with senior business leaders, team members, and others, and researching technology and systems options that align with the Company’s technology and systems needs and strategies. • Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization. • Tests, manages, and documents approved/denied status of integrations and implementations with internal Property Management Software. • Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders. • Owns tasks on projects related to implementation or enhancement of Property Management Software. • Develops effective communication templates and engaging presentations. • Prioritize Property Management Software integrations and product implementations projects to meet everchanging needs of the Company. • Interfacing with stakeholders and service providers, ensuring services are designed to meet their agreed service levels and targets. • Taking full responsibility for the design aspects of all stages of the lifecycle of integrations and implementations, including investigation, analysis, specification, design, development, construction, testing, transition and operation. • Leads data gathering of business requirements to understand and document current state workflows, and evaluate information in alignment with project objectives.

• Leads in gathering business and functional requirements leading to research and development of programs, projects and initiatives that enhance overall business operations, communications and workflow efficiencies. • Responsible for testing and piloting new product integration requests for preferred, approved and non-preferred product integrations. • Partners with Customer Success team to track property technology trends and customer requests. • Assist Enterprise Customer Experience teams, resource teams and clients with establishing minimum viability for new products. • Conducts detailed needs assessments for proposing systems and/or business solutions by communicating with senior business leaders, team members, and others, and researching technology and systems options that align with the Company’s technology and systems needs and strategies. • Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization. • Tests, manages, and documents approved/denied status of integrations and implementations with internal Property Management Software. • Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders. • Owns tasks on projects related to implementation or enhancement of Property Management Software. • Develops effective communication templates and engaging presentations. • Prioritize Property Management Software integrations and product implementations projects to meet everchanging needs of the Company. • Interfacing with stakeholders and service providers, ensuring services are designed to meet their agreed service levels and targets. • Taking full responsibility for the design aspects of all stages of the lifecycle of integrations and implementations, including investigation, analysis, specification, design, development, construction, testing, transition and operation. • Leads data gathering of business requirements to understand and document current state workflows, and evaluate information in alignment with project objectives.

• Leads in gathering business and functional requirements leading to research and development of programs, projects and initiatives that enhance overall business operations, communications and workflow efficiencies. • Responsible for testing and piloting new product integration requests for preferred, approved and non-preferred product integrations. • Partners with Customer Success team to track property technology trends and customer requests. • Assist Enterprise Customer Experience teams, resource teams and clients with establishing minimum viability for new products. • Conducts detailed needs assessments for proposing systems and/or business solutions. • Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software. • Tests, manages, and documents approved/denied status of integrations and implementations. • Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders. • Owns tasks on projects related to implementation or enhancement of Property Management Software. • Develops effective communication templates and engaging presentations. • Prioritize Property Management Software integrations and product implementations projects. • Interfacing with stakeholders and service providers, ensuring services are designed to meet their agreed service levels and targets. • Taking full responsibility for the design aspects of integrations and implementations.

• Design and build the AIVA Prime provisioning engine • Automate VM creation, deployment, and configuration • Implement secure credential management systems • Build and maintain Zero Trust data pipelines • Manage AWS infrastructure (Lambda, SES, Aurora PostgreSQL) • Develop data sanitization pipelines using Python (bleach, BeautifulSoup, regex) • Integrate AI systems such as Anthropic Claude and GPT models • Build and maintain API integrations (Google Drive, Gmail, Notion, Xero, CRM tools) • Ensure data isolation and system security across all client environments • Support real-time AI workflows and automation systems