• Proactive outreach to current customers to negotiate and drive early renewal conversations • Ensure renewals and corresponding customer data in CRM are in compliance with terms of the contract, current usage and license counts, and yearly price increases • Work strategically with Sales to identify upsell opportunities across the customer base to achieve a net retention number over 100% • Negotiating directly with customers on specific terms and conditions within their contracts • Assist CS Leadership with Monthly/Quarterly/Yearly renewal forecasts • Strategize with CS/Sales counterparts to identify and create action plans for at-risk customers • Prepare renewal letters, amendments, and contracts based on the client’s needs • Achieve an +85% gross revenue retention yearly • Conduct post-cancellation interviews with clients to identify strengths and weaknesses • Work with the CS/Product teams to pass feedback from customers regarding feature enhancements, gaps or areas of improvement • Assist finance through the procurement process of renewals as well as helping collect delinquent or unresponsive customer accounts

• Responsible for recruiting and retaining active HCDM users for FormularyDecisions® • Support various activities related to communications, conferences, presentations, and platform administration • Lead clinical content strategy and development • Curate clinical and economic content through eNewsletter dissemination • Develop and present recruitment and engagement strategies • Manage, guide, and engage key market segments by conducting market research • Perform other work-related duties as assigned

• Lead projects or act as a subject matter expert (SME) under minimal supervision focused on the late-stage and commercial development, validation, and optimization of analytical methods • Manages, oversees, helps design and review method transfer, method development, and validation of release and stability-indicating methods • Mentors and trains others on a wide variety of analytical techniques • Troubleshoots and optimizes analytical methods for the characterization of drug products • Designs qualification/validation and bridging/comparability studies for product characterization • Conducts data analytics, including retrospective data collection and statistical analyses • Communicates results both internally and externally through oral and written updates

• Lead the design and execution of organizational effectiveness strategies • Partner with senior leaders to assess organizational needs • Drive talent management strategies including performance management • Champion change management initiatives • Analyze and report on key metrics • Manage and develop a high-performing global team