• Actively monitor and manage vendor performance, including adherence to company guidelines, and provide corrective actions / recommendations • Manage regional inventory, including monitoring transport status, reviewing certification inspections, vehicle grading, reconditioning estimates, and sale preparation, and approving sale bids • Conduct on-site reviews of auction procedures, inventory prep, and sale effectiveness • Organize regular vendor status meetings with auction management and relevant staff, reviewing scorecards and other reporting, and coordinate follow-up on all performance deficiencies • Negotiate arbitration claims, as necessary, with consultation of senior management • Identify and execute market arbitrage opportunities • Audit auction expenses and announcements • Maintain and report travel-related expenses in accordance with company policies

• Actively monitor and manage vendor performance, including adherence to company guidelines, and provide corrective actions / recommendations • Manage regional inventory, including monitoring transport status, reviewing certification inspections, vehicle grading, reconditioning estimates, and sale preparation, and approving sale bids • Conduct on-site reviews of auction procedures, inventory prep, and sale effectiveness • Organize regular vendor status meetings with auction management and relevant staff, reviewing scorecards and other reporting, and coordinate follow-up on all performance deficiencies • Negotiate arbitration claims, as necessary, with consultation of senior management • Identify and execute market arbitrage opportunities • Audit auction expenses and announcements • Maintain and report travel-related expenses in accordance with company policies

• Lead the next phase of SRS storytelling, from content and design to PR and media • Responsible for enhancing the firm’s marketing and promotional activities • Provide day-to-day guidance, coaching, and supervision to Marketing Associates • Monitor and curate visual and verbal brand standards across all global divisions • Manage the application of brand logos, typography, and graphic elements • Lead all design projects and interface with internal/external resources • Design and update high-impact sales materials, including capabilities decks • Supply strong brand level communication elements for RFPs • Convert complex captive insurance concepts into clear narratives • Manage production of video elements for social media and brand • Develop infographics and diagrams illustrating SRS’s captive structures • Examine competitive and marketplace trends and make strategic recommendations • Create event ready branded materials • Support transition of HubSpot into a strategic CRM Hub • Manage content updates for the SRS website and microsites • Oversee SRS LinkedIn page content strategy • Develop SRS paid media strategy • Coordinate the development and distribution of engaging content

• Own repeat-booking rate, guest LTV, and direct demand from existing base. • Create solutions to change booking behavior. • Conduct guest calls and manage review feedback. • Solve problems proactively based on guest feedback. • Collaborate with Ops for timely messaging. • Design in-unit experiences that enhance brand perception. • Develop loyalty programs to encourage repeat bookings. • Rebuild CRM stack and segmentation in HubSpot. • Execute AI-driven strategies and experimentation to optimize lifecycle.