• Lead the preparation of the corporate risk assessment analysis and work with management and those charged with governance in planning audits • Enhance the company’s control framework by contemplating documentation available to date and establishing and updating internal controls as a result of the risk assessment and business knowledge obtained within this role • Support the execution of risk assessments for business and product areas, analyze gaps identified and recommend remediation actions for risk gaps • Define audit scope and design control testing steps to evaluate the adequacy of the control designs and operating effectiveness • Effectively partner with finance, legal, and cross functional stakeholders to ensure completion of remediation activities agreed upon during audit projects • Provide guidance to all departments as to control and process best practices and assist with enhancing and establishing policies, implementation of new systems or applications incorporating responses to audit finding or recommendations • Participate in cross-functional meetings to ensure regulatory and risk issues are properly identified and managed in new and existing product and services • Lead trainings internally to increase awareness of internal controls • Coordinate internal audit work performed by third-party firms • Collaborate and provide recommendations on the future vision of the internal audit function, which includes considerations of resourcing, internal audit methods, and technology enablement • Leads coordination with the external audit team in supporting the documentation required for internal controls for the annual audit

• Support day-to-day IT operations across systems, users, and infrastructure • Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive) • Manage user accounts, permissions, and security policies through Azure AD / Entra ID • Monitor and maintain Windows Servers (on-premise and/or cloud) • Assist with backups, patching, updates, and system performance • Monitor and maintain LAN/WAN, routers, firewalls, and switches • Provide Level 1–2 support across hardware, software, and access issues • Support onboarding/offboarding including device setup, email, and system access • Maintain IT documentation, user guides, and support processes

Role Description We are seeking a dedicated and knowledgeable individual to join our team as a technical support professional. This position plays a crucial role in ensuring that our organisation operates smoothly by providing exceptional assistance to our users. - Provide first-line support to end-users for hardware and software issues. - Diagnose and resolve technical problems via phone, email, or in-person. - Install and configure computer systems, software, and peripherals. - Maintain accurate records of user issues and resolutions in our ticketing system. - Collaborate with other IT team members to improve service delivery and efficiency. Qualifications - Proven experience in an IT support role or similar. - Strong understanding of computer systems, mobile devices, and other tech products. - Excellent problem-solving skills and the ability to work under pressure. - Effective communication skills, both written and verbal. - Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Requirements - Experience with remote desktop applications and helpdesk software. - Knowledge of networking concepts and protocols. - Ability to work independently and as part of a team.

Role Description A Support Team Member for Acendas Travel's Corporate Operations center. Grow and expand your travel skills, with involvement in online booking tools, travel bookings, vendor management, invoice/itinerary management, mid office and reporting tools. - Internal and external support for Corporate Team. - Extensive knowledge of PNR, exchange, and refund processes. Essential Duties and Responsibilities - Ability to read and interpret PNR data. - Work queues and perform quality control. - Internal support for Corporate Travel Center front line agents to include exchange assistant, GDS questions, online rejects, unused tickets, etc. - General knowledge of Online booking tool knowledge is required (Concur, Deem, etc.). - Familiar with ARC and ARC reporting. - Knowledge of the systems, processes and workflows that need to be followed to deliver outstanding customer service and meet SLA expectations. - Make recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency. Flag issues for resolution to team leader. - Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals. - Perform systematic and rational analysis to identify the root cause of issues, make informed judgment, anticipate and prevent recurring problems to service by understanding, anticipating, and exceeding their expectations. Transferable Skills - Communication - Effective oral and written skills. - Customer Service - Responds promptly to customer needs; Meets commitments. - Teamwork - Contributes to a positive team spirit. - Ethics - Works with integrity and ethically. - Judgment - Exhibits sound and accurate judgment. - Motivation - Sets and achieves challenging goals. - Planning/Organizing - Uses time efficiently. Able to manage multiple tasks and changing priorities. - Quality - Demonstrates accuracy and thoroughness. - Quantity - Meets productivity standards; strives to increase productivity. - Safety and Security - Observes safety and security procedures. - Dependability - Follows instructions, responds to management direction. - Initiative - Volunteers readily; undertakes self-development activities; asks for and offers help when needed. - Knowledge of Airline policies and procedures; travel industry knowledge. - Knowledge of products used - Google documents/Drive, Microsoft Office, BCD’s Reporting tool, Decision Source. Qualifications - Minimum of 5+ years’ Corporate Travel industry experience required. - GDS system experience is required (SABRE). Advanced knowledge of Sabre GDS formats. - Back-office systems experience (TRAMS). - Be highly productive in a self-directed work environment. - Must be open to feedback and work well in a new learning environment. Hours Team hours are between 8am and 9pm Central Time.