• Support day-to-day IT operations across systems, users, and infrastructure • Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive) • Manage user accounts, permissions, and security policies through Azure AD / Entra ID • Monitor and maintain Windows Servers (on-premise and/or cloud) • Assist with backups, patching, updates, and system performance • Monitor and maintain LAN/WAN, routers, firewalls, and switches • Provide Level 1–2 support across hardware, software, and access issues • Support onboarding/offboarding including device setup, email, and system access • Maintain IT documentation, user guides, and support processes

Role Description We are seeking a dedicated and knowledgeable individual to join our team as a technical support professional. This position plays a crucial role in ensuring that our organisation operates smoothly by providing exceptional assistance to our users. - Provide first-line support to end-users for hardware and software issues. - Diagnose and resolve technical problems via phone, email, or in-person. - Install and configure computer systems, software, and peripherals. - Maintain accurate records of user issues and resolutions in our ticketing system. - Collaborate with other IT team members to improve service delivery and efficiency. Qualifications - Proven experience in an IT support role or similar. - Strong understanding of computer systems, mobile devices, and other tech products. - Excellent problem-solving skills and the ability to work under pressure. - Effective communication skills, both written and verbal. - Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Requirements - Experience with remote desktop applications and helpdesk software. - Knowledge of networking concepts and protocols. - Ability to work independently and as part of a team.

Role Description A Support Team Member for Acendas Travel's Corporate Operations center. Grow and expand your travel skills, with involvement in online booking tools, travel bookings, vendor management, invoice/itinerary management, mid office and reporting tools. - Internal and external support for Corporate Team. - Extensive knowledge of PNR, exchange, and refund processes. Essential Duties and Responsibilities - Ability to read and interpret PNR data. - Work queues and perform quality control. - Internal support for Corporate Travel Center front line agents to include exchange assistant, GDS questions, online rejects, unused tickets, etc. - General knowledge of Online booking tool knowledge is required (Concur, Deem, etc.). - Familiar with ARC and ARC reporting. - Knowledge of the systems, processes and workflows that need to be followed to deliver outstanding customer service and meet SLA expectations. - Make recommendations for improvement to processes, technical or otherwise, to ensure maximum quality and efficiency. Flag issues for resolution to team leader. - Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals. - Perform systematic and rational analysis to identify the root cause of issues, make informed judgment, anticipate and prevent recurring problems to service by understanding, anticipating, and exceeding their expectations. Transferable Skills - Communication - Effective oral and written skills. - Customer Service - Responds promptly to customer needs; Meets commitments. - Teamwork - Contributes to a positive team spirit. - Ethics - Works with integrity and ethically. - Judgment - Exhibits sound and accurate judgment. - Motivation - Sets and achieves challenging goals. - Planning/Organizing - Uses time efficiently. Able to manage multiple tasks and changing priorities. - Quality - Demonstrates accuracy and thoroughness. - Quantity - Meets productivity standards; strives to increase productivity. - Safety and Security - Observes safety and security procedures. - Dependability - Follows instructions, responds to management direction. - Initiative - Volunteers readily; undertakes self-development activities; asks for and offers help when needed. - Knowledge of Airline policies and procedures; travel industry knowledge. - Knowledge of products used - Google documents/Drive, Microsoft Office, BCD’s Reporting tool, Decision Source. Qualifications - Minimum of 5+ years’ Corporate Travel industry experience required. - GDS system experience is required (SABRE). Advanced knowledge of Sabre GDS formats. - Back-office systems experience (TRAMS). - Be highly productive in a self-directed work environment. - Must be open to feedback and work well in a new learning environment. Hours Team hours are between 8am and 9pm Central Time.

Role Description We’re looking for a mid-level IT Engineer to help scale and secure our internal systems as we grow. This role blends IT operations, security, and engineering, and is ideal for someone who enjoys solving day-to-day technical challenges while also building automation and improving systems over time. You’ll play a key role in supporting employees, managing devices and identity systems, and strengthening our security posture—while contributing to a more efficient and scalable IT environment. What You’ll Do - Manage employee onboarding and offboarding, including account provisioning, laptop provisioning and access control across systems - Administer and maintain Google Workspace (users, groups, policies, and security settings) - Own and operate MDM solutions to manage and secure company devices - Monitor device health and enforce security and compliance standards - Triage and respond to security vulnerabilities, alerts, and incidents - Partner with engineering to remediate vulnerabilities and improve security posture - Provide technical support and resolve internal IT issues (Tier 2 escalation) - Write scripts and tools (Python, Bash) to automate IT and security workflows - Maintain clear documentation for systems, processes, and troubleshooting - Support audits and compliance initiatives (e.g., SOC 2, HIPAA) Qualifications - 3–5 years of experience in IT, security, or infrastructure engineering - Hands-on experience with MDM platforms (e.g., Jamf, JumpCloud, or similar) - Strong Apple/Windows administration and troubleshooting skills - Proficiency in scripting or programming (Python, Bash, or similar) - Experience identifying and triaging security vulnerabilities - Strong understanding of identity and access management (SSO, IAM, RBAC) - Solid troubleshooting skills and a proactive, solution-oriented mindset - Ability to work independently and manage priorities in a fast-paced environment Requirements - Experience in healthcare, SaaS, or regulated environments (HIPAA, SOC 2) - Familiarity with cloud platforms (AWS, GCP, or Azure) - Experience with Vanta or a similar compliance and trust management platform - Exposure to security tools (SIEM, EDR, vulnerability scanners) - Experience administering Google Workspace in a business environment - IT Certifications: CCNA, A+, Google Cloud, Azure, AWS, etc. - Experience with automation, APIs, or infrastructure-as-code - Interest in improving systems through automation and scalable design How You Work - You take ownership of your work and follow through on commitments - You can work independently when required - You look for ways to automate and improve processes, not just maintain them - You’re comfortable balancing day-to-day support with longer-term improvements - You collaborate effectively across teams, including engineering and security - You communicate clearly with both technical and non-technical stakeholders Compensation The base salary budgeted for this position is in the $75,000-90,000 range per year. This position will also include a yearly target discretionary bonus as well as equity, health benefits, unlimited PTO, a monthly flex day, a 401K plan with a match and more. The final offer determined for the candidate who is hired into this position will depend on a number of factors, including, but not limited to, the candidate's relevant skills, professional experience, labor market conditions, etc. Company Description Linus Health is a Boston-based digital health company transforming brain health worldwide. We combine cutting-edge neuroscience, clinical expertise, and AI to advance early detection and intervention for cognitive and brain disorders—empowering people to live longer, healthier lives. With 100+ team members and growing, we’re entering a phase of accelerated growth and looking for top talent to help shape our future. Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.