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Business Modernization Director
Location
Texas
Posted
53 days ago
Salary
0
Seniority
Lead
Job Description
Business Modernization Director
McKesson
• Define and execute a roadmap for AI-driven improvements to the customer journey, from onboarding to service delivery. • Identify pain points and opportunities to enhance customer interactions using predictive analytics, personalization, and automation. • Monitor KPIs related to customer satisfaction, retention, and engagement, and adjust strategies to drive measurable improvements. • Champion a customer-first mindset across the organization, promoting adoption of AI-enabled tools that improve service quality.
Job Requirements
- Bachelor’s degree in business, engineering, technology, or related field or equivalent experience; advanced degree preferred.
- Typically requires 7+ years of relevant experience.
- 5+ years of experience in customer experience strategy, digital transformation, or related roles.
- Demonstrated expertise in business transformation, strategy, or relevant healthcare industry roles.
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
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