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Dynamic Payment Solutions. Trusted Results.
Director of Solutions Delivery
Location
United States
Posted
46 days ago
Salary
$110K - $120K / year
Seniority
Lead
Job Description
Director of Solutions Delivery
Member Access Processing
• Directly lead and develop a high‑performing team of subject matter experts responsible for supporting Debit, Credit, ATM, POS processing services, and new customer onboarding. • Serve as a trusted subject matter expert and advisor to clients, consulting on project feasibility, technical requirements, and processing best practices. • Participate in senior‑level client relationships, acting as an escalation point and driving issues through resolution while maintaining strong client confidence. • Execute against established ePMO processes, project plans, and department models to support the successful delivery of complex solutions for new and existing clients. • Ensure client card processor configurations are accurate, current, and aligned with industry and organizational best practices. • Cultivate and sustain strong, collaborative working relationships with internal teams, clients, vendors, host processors, and key partners.
Job Requirements
- Bachelor’s degree in Business Administration, Business Management, Information Systems, or Management Information Systems, or equivalent work experience with demonstrated expertise in delivering client solutions, implementations, or operational initiatives within financial services.
- 10+ years of senior-level experience in Service or Solutions Delivery, or in a customer support role within the payment services industry.
- Strong leadership capabilities supported by 6+ years of people management experience.
- Detailed knowledge of Visa’s payment processing ecosystem, including Visa DPS reseller models, message routing, authorization, clearing and settlement, client connectivity, and the credit union/CUSO operating environment.
- Proven capability to balance competing priorities and deliver results under tight deadlines within a rapidly scaling organization.
- Strong verbal, written, presentation and interpersonal skills are required.
- Excellent time management, organization, and planning skills are essential.
- Able to set priorities, influence others, and manage customer expectations.
- Demonstrated ability to communicate and translate technical concepts and terminology at all levels.
- Demonstrated success in customer relationship management, with excellent interpersonal skills.
- Self-starter with a demonstrated ability to work independently as well as collaboratively to achieve organizational results.
- Experience in using standard corporate tools (e.g., Excel, PowerPoint, Word, Zendesk, Monday.com, Salesforce, etc).
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NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.




