• Provide timely technical support for Windows and macOS systems, productivity applications, and user devices • Troubleshoot issues with Outlook, Teams, OneDrive, SharePoint, and related M365 services • Support MFA, password resets, account lockouts, and connectivity issues • Assist with workstation setup, peripheral configuration, and meeting room technology • Escalate complex issues to senior team members with clear documentation • Administer user lifecycle processes (onboarding, transfers, offboarding) • Manage identities and access within Microsoft Entra ID: Group membership, Role-based access assignments, License provisioning, Support SSO/MFA enrollment and troubleshoot authentication issues • Maintain security and compliance guidelines for identity management • Provision, configure, and maintain Windows and macOS endpoints • Manage device enrollment, compliance, and configuration profiles via Microsoft Intune • Monitor endpoint security and health using Microsoft Defender for Endpoint • Apply OS and application patches in alignment with IT policies • Support hardware lifecycle management including imaging, repairs, and asset tracking • Ensure encryption, antivirus, and EDR agents are properly deployed and operational • Assist with daily monitoring and basic administration of servers and cloud resources (e.g., Windows Server, Azure VMs, virtual environments) • Perform routine tasks such as service restarts, updates, and log reviews • Assist in file server, print server, and line-of-business application maintenance • Validate backup job success and support simple restore operations • Participate in system maintenance windows and planned downtime activities • Perform entry‑level configuration and support of network equipment • VLAN updates, Port configurations, Basic firewall rule changes (under supervision), WLAN profile adjustments, Troubleshoot network connectivity issues involving switches, APs, and end-user devices • Update network documentation and support senior IT with broader network changes

• Partner with clients and executive stakeholders to make strategic technology decisions that directly impact business outcomes, platform direction, and long-term solution viability. • Define current-state, transition-state, and future-state enterprise architectures across complex digital, cloud, integration, and application ecosystems. • Own the integrity of technical designs, architectural decisions, and delivery patterns across enterprise-scale solutions. • Provide architectural leadership to development teams, ensuring technical execution aligns with approved architecture, delivery standards, and client objectives. • Lead estimation activities for complex initiatives, ensuring scope, assumptions, risks, dependencies, and delivery timelines are clearly understood and documented. • Guide backlog definition and prioritization by translating architectural decisions into actionable epics, features, user stories, and technical work items. • Facilitate client discussions on enterprise architecture best practices, including scalability, resiliency, security, maintainability, performance, and operational readiness. • Provide deep expertise across platforms, cloud architectures, integration patterns, design patterns, and enterprise solution practices. • Mentor architects, technical leads, and senior developers to strengthen architectural thinking, technical quality, and delivery effectiveness. • Build and maintain trusted relationships with client stakeholders, delivery teams, and internal leadership to ensure alignment, transparency, and smooth project progression. • Identify architectural risks, technical debt, delivery gaps, and escalation needs early, and provide clear recommendations to mitigate impact. • Contribute to architecture governance, standards, reusable patterns, and delivery practices that improve consistency and quality across engagements.

Title: Senior IT Portfolio Management Professional Location: Louisville, Kentucky Arlington, Virginia Chicago, Illinois Fort Lauderdale, Florida Tampa, Florida Washington, District of Columbia Job Description: Become a part of our caring community The Senior IT Portfolio Management Professional - Insurance Tech Segment partners closely with business, technology, and product stakeholders across the Insurance value chain to ensure the IT portfolio and demand pipeline are aligned to enterprise priorities. Work assignments involve moderately complex to complex issues requiring deep analysis of business operations, insurance technology interdependencies, and varying organizational, regulatory, and market-driven factors. This position will require the hired candidate to reside within commutable distance of one of the above listed locations. The Senior IT Portfolio Management Professional organizes and prioritizes programs and projects in alignment with IT Strategy, Enterprise Architecture guidelines, Delivery roadmaps, and segment‑level strategic plans. This includes balancing discretionary and non‑discretionary spend (e.g., regulatory, compliance, security, member experience, operational efficiency), evaluating funding against annual portfolio budgets, managing intake/throughput capacity, adjusting schedules, and ensuring the right financial and organizational support is allocated to priority work. This role begins to influence departmental strategy and drives technology portfolio decisions by evaluating business value, platform impacts, customer experience outcomes, and risk. The position requires autonomy in decision‑making regarding technical approaches, sequencing, and dependencies within insurance technology ecosystems-such as claims platforms, digital front doors, core admin systems, and data platforms. The individual exercises considerable latitude in determining objectives, methodologies, and approaches to assignments. Use your skills to make an impact Required Qualifications - 7+ years of experience in technology, IT portfolio management, IT delivery, or related fields - Experience working within insurance technology ecosystems (e.g., claims, policy administration, provider systems, digital health platforms, clinical/UM systems, regulatory/compliance technology) strongly preferred - Comprehensive knowledge of Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio - Experience producing portfolio‑level metrics, performance dashboards, forecasting views, and trend reporting - Working knowledge of ad‑hoc query tools and data repositories supporting portfolio, financial, and operational data extraction and analysis - Must be passionate about contributing to an organization focused on improving member, provider, and associate experiences Preferred Qualifications - Bachelor's degree - SAFe Lean Portfolio Management Certification or similar. - Six Sigma and/or PMP certification. - Experience in problem analysis, process engineering, or operational excellence within an insurance or healthcare technology environment - Experience producing executive-level metrics, measurements, KPIs, and trend reports related to portfolio performance, capacity, or outcomes Work-At-Home Requirements To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested - Satellite, cellular and microwave connection can be used only if approved by leadership - Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $106,900 - $147,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Perform end–to–end configuration across at least three Oracle HCM Cloud modules (Core HR, Absence, Payroll, Compensation, Talent, ORC, Time & Labor, Benefits, etc.) • Build, validate, and optimize configuration workbooks; plan setup tasks; and ensure migration readiness • Execute detailed hands–on configuration including legislative setups, element definitions, time rules, formulas, payroll flows, approvals, and flex fields • Conduct requirements workshops and translate business needs into accurate, scalable Oracle HCM configurations • Lead configuration activities across prototyping, solution build, SIT, UAT, and production deployment • Develop and troubleshoot complex Fast Formulas across Absence, Payroll, Compensation, Eligibility, and custom calculations • Work with technical teams on HCM Extracts, HDL loads, OTBI/BIP reporting, and integration-related activities • Ensure solution quality, track configuration changes, and support go–live and hyper care phases