Role Description This position is Remote in Eastern OR Central Time Zone. You will have the flexibility to work remotely as you take on some tough challenges. Primary Responsibilities: - Manages the ancillary referral process by handling incoming and outgoing orders and prior authorizations. - Serves as primary point of contact regarding referrals, by engaging in (telephonic and electronic) client and vendor communications. - Follows protocols to determine patient eligibility and task requests appropriately. - Learns computer system and navigates between computer applications and platforms to research information. - Determines whether authorizations are required for requested medical services. - References automated job aid tools via computer to research relevant rules, regulations, or procedures. - Identifies and contacts appropriate resources if necessary to clarify information and respond to medical requests. - Schedules appointments, provides information regarding appointments and medical services to patients. - Orders supplies/durable medical equipment requested through the appropriate vendor. - Ensures the order is entered correctly to submit to billing. - Provisioners complete 10 orders per day. Qualifications - High School Diploma / GED or equivalent work experience. - Must be 18 years of age or older. - 1+ years of experience in an office, claims or customer service environment. - Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications. - Ability to work full-time (40 hours/week), Monday - Friday. Employees are required to work an 8-hour shift during our normal business hours of 8:00 AM – 5:00 PM EST. It may be necessary, given the business need, to work occasional overtime and weekends. Requirements - Must reside within Eastern OR Central Time Zone. - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Ability to manage and prioritize multiple tasks in a challenging environment with focused diligence. - Excellent verbal and written communication skills. - Strong organizational skills. - Possess time management skills; exhibits solid ability to prioritize work and perform multi-tasks. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements).

Role Description We are seeking an experienced SSRS Administrator to own, operate, and modernize a large-scale SQL Server Reporting Services (SSRS) environment. This administration and operations-focused role will ensure platform stability, high availability, secure deployments, and automated release pipelines as the environment transitions fully to Azure IaaS/VM-based hosting. This position is the primary owner of the SSRS platform post-transition, responsible for troubleshooting production issues, implementing DR processes, and enabling low-touch deployments so report writers can push changes without manual portal work. Responsibilities - Administer, maintain, and support SSRS environments hosted in Azure (IaaS/VM-based) - Manage scale-out SSRS cluster configurations and load balancing for traffic distribution - Plan and execute version upgrades, patching, and server/environment migrations - Manage SSRS encryption keys, including backup, restore, and synchronization across clustered nodes - Implement and maintain SSRS security, including RBAC, Active Directory integration, and secure credential management - Design, build, and maintain automated deployment pipelines for SSRS artifacts to support Dev/Test/Prod - Enable repeatable, version-controlled, rollback-capable deployments and push-button deployments for report writers - Troubleshoot report performance and failures by isolating issues across SSRS rendering/execution, SQL Server performance, and infrastructure/network latency - Monitor system health, analyze logs, and implement alerting for execution performance, subscriptions, and resource utilization - Develop and maintain backup and disaster recovery procedures for ReportServer databases and encryption keys - Validate deployments with automated smoke tests and report execution checks - Act as primary escalation point for SSRS production incidents and drive root cause analysis and long-term remediation Qualifications - Hands-on experience administering SQL Server Reporting Services (SSRS) in enterprise environments - Experience with SSRS installation, configuration, and scale-out (clustered) architectures - Experience designing and operating load balancing and high availability for SSRS - Experience with version upgrades, patching strategies, and environment migrations for SSRS - Experience managing SSRS encryption keys across environments, including backup and restore - Deep understanding of SSRS internal architecture (ReportServer and ReportServerTempDB, execution lifecycle, logging, caching) - Strong troubleshooting skills to isolate problems across SSRS, SQL Server, and infrastructure layers - Experience operating and supporting production systems with an ownership mindset - Experience designing or supporting automated deployment pipelines (CI/CD) for report deployments - Experience working in cloud-hosted environments, Azure VM-based deployments, including monitoring, logging, networking, and load balancing - Strong experience with monitoring, logging, and proactive alerting in production environments - Strong communication and collaboration skills to support report writers and act as escalation lead Nice to Have - Familiarity with Power BI and how it complements SSRS in an enterprise reporting strategy - SQL Server administration or performance tuning experience - Experience building CI/CD pipelines using GitHub, Azure DevOps, or Octopus Deploy - Experience with backup, disaster recovery, and high availability strategies in enterprise systems - Exposure to scripting or automation (PowerShell, Python) - Experience modernizing or migrating SSRS environments to cloud platforms

Role Description We are seeking an experienced SSRS Administrator to own, operate, and modernize a large-scale SQL Server Reporting Services (SSRS) environment. This administration and operations-focused role will ensure platform stability, high availability, secure deployments, and automated release pipelines as the environment transitions fully to Azure IaaS/VM-based hosting. This position is the primary owner of the SSRS platform post-transition, responsible for troubleshooting production issues, implementing DR processes, and enabling low-touch deployments so report writers can push changes without manual portal work. - Administer, maintain, and support SSRS environments hosted in Azure (IaaS/VM-based) - Manage scale-out SSRS cluster configurations and load balancing for traffic distribution - Plan and execute version upgrades, patching, and server/environment migrations - Manage SSRS encryption keys, including backup, restore, and synchronization across clustered nodes - Implement and maintain SSRS security, including RBAC, Active Directory integration, and secure credential management - Design, build, and maintain automated deployment pipelines for SSRS artifacts to support Dev/Test/Prod - Enable repeatable, version-controlled, rollback-capable deployments and push-button deployments for report writers - Troubleshoot report performance and failures by isolating issues across SSRS rendering/execution, SQL Server performance, and infrastructure/network latency - Monitor system health, analyze logs, and implement alerting for execution performance, subscriptions, and resource utilization - Develop and maintain backup and disaster recovery procedures for ReportServer databases and encryption keys - Validate deployments with automated smoke tests and report execution checks - Act as primary escalation point for SSRS production incidents and drive root cause analysis and long-term remediation Qualifications - Hands-on experience administering SQL Server Reporting Services (SSRS) in enterprise environments - Experience with SSRS installation, configuration, and scale-out (clustered) architectures - Experience designing and operating load balancing and high availability for SSRS - Experience with version upgrades, patching strategies, and environment migrations for SSRS - Experience managing SSRS encryption keys across environments, including backup and restore - Deep understanding of SSRS internal architecture (ReportServer and ReportServerTempDB, execution lifecycle, logging, caching) - Strong troubleshooting skills to isolate problems across SSRS, SQL Server, and infrastructure layers - Experience operating and supporting production systems with an ownership mindset - Experience designing or supporting automated deployment pipelines (CI/CD) for report deployments - Experience working in cloud-hosted environments, Azure VM-based deployments, including monitoring, logging, networking, and load balancing - Strong experience with monitoring, logging, and proactive alerting in production environments - Strong communication and collaboration skills to support report writers and act as escalation lead Nice to Have - Familiarity with Power BI and how it complements SSRS in an enterprise reporting strategy - SQL Server administration or performance tuning experience - Experience building CI/CD pipelines using GitHub, Azure DevOps, or Octopus Deploy - Experience with backup, disaster recovery, and high availability strategies in enterprise systems - Exposure to scripting or automation (PowerShell, Python) - Experience modernizing or migrating SSRS environments to cloud platforms

Role Description We’re seeking a Senior Account Administrator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Responsibilities - Client Partnership & Service Excellence - Manage ongoing service needs for assigned employee benefits clients - Act as a primary point of contact for client inquiries, issues, and escalations - Work closely with Account Managers and Producers to support client satisfaction and retention - Prepare client-facing materials including benefit summaries, open enrollment guides, and presentation materials - Operational & Compliance Excellence - Coordinate and support renewal processes, including data gathering, report preparation, and execution support - Assist with open enrollment planning and execution, including employee meetings and communications - Communicate with insurance carriers to resolve eligibility, billing, and claims issues - Maintain accurate client records in agency management systems - Ensure compliance with applicable regulations and internal processes - Growth & Retention - Support retention efforts by delivering timely, accurate, and responsive service - Contribute to positive client experiences that strengthen long-term relationships Qualifications - Required - 4+ years of experience in employee benefits or group insurance - Strong knowledge of medical, dental, vision, life, and disability plans - Experience working with insurance carriers and vendor partners - Proficiency in Microsoft Excel, Word, and Outlook - Excellent organizational, time management, and communication skills - Ability to manage multiple accounts and deadlines with strong attention to detail - Preferred - Life & Health insurance license or ability to obtain quickly - Experience in an agency or brokerage environment - Familiarity with compliance topics such as ACA, COBRA, and HIPAA - Core Competencies - Detail orientation - Accountability and follow-through - Collaborative mindset - Client-first thinking - Strong communication and organizational skills Requirements - Active State Life & Health License - Ability to obtain required licensure within 12 months of hire - Ongoing continuing education to maintain active status Benefits - Comprehensive benefits including medical, dental, vision, life and disability coverage - 401(k) - Generous PTO - Professional Development through Alera Group Academy - Access to role-specific learning paths, leadership development programs, technical and compliance training, industry certifications, and peer learning communities