Role Description We’re seeking a Senior Account Administrator who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees. This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You’ll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience. Responsibilities - Client Partnership & Service Excellence - Manage ongoing service needs for assigned employee benefits clients - Act as a primary point of contact for client inquiries, issues, and escalations - Work closely with Account Managers and Producers to support client satisfaction and retention - Prepare client-facing materials including benefit summaries, open enrollment guides, and presentation materials - Operational & Compliance Excellence - Coordinate and support renewal processes, including data gathering, report preparation, and execution support - Assist with open enrollment planning and execution, including employee meetings and communications - Communicate with insurance carriers to resolve eligibility, billing, and claims issues - Maintain accurate client records in agency management systems - Ensure compliance with applicable regulations and internal processes - Growth & Retention - Support retention efforts by delivering timely, accurate, and responsive service - Contribute to positive client experiences that strengthen long-term relationships Qualifications - Required - 4+ years of experience in employee benefits or group insurance - Strong knowledge of medical, dental, vision, life, and disability plans - Experience working with insurance carriers and vendor partners - Proficiency in Microsoft Excel, Word, and Outlook - Excellent organizational, time management, and communication skills - Ability to manage multiple accounts and deadlines with strong attention to detail - Preferred - Life & Health insurance license or ability to obtain quickly - Experience in an agency or brokerage environment - Familiarity with compliance topics such as ACA, COBRA, and HIPAA - Core Competencies - Detail orientation - Accountability and follow-through - Collaborative mindset - Client-first thinking - Strong communication and organizational skills Requirements - Active State Life & Health License - Ability to obtain required licensure within 12 months of hire - Ongoing continuing education to maintain active status Benefits - Comprehensive benefits including medical, dental, vision, life and disability coverage - 401(k) - Generous PTO - Professional Development through Alera Group Academy - Access to role-specific learning paths, leadership development programs, technical and compliance training, industry certifications, and peer learning communities

Role Description We currently have a career opportunity for an Atlassian Administrator to join our team. While our headquarters are in St. Louis, MO, this role is remote and open across Perficient offices globally. We are looking for an Atlassian Administrator who is passionate about administering and scaling Atlassian Cloud environments. The ideal candidate will have strong experience in: - Jira - Jira Service Management - Confluence - Governance standards - Automation - Sandboxes - Atlassian APIs The focus will be on building a governed, scalable Atlassian operating model for PCNA. Company Description Perficient is a quickly-growing, global digital consulting leader, transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com .

• Lead the administration, optimization, and integration of core insurance technology platforms • Oversee system stability, performance, and advanced third-party configuration • Manage AMS internal configurations, financial and servicing workflows, and data accuracy across reporting structures • Oversee full lifecycle administration of ImageRight, including document management, workflow design, and automation • Collaborate with vendor partners on upgrades, enhancements, and performance • Execute targeted data maintenance projects and regular audits to identify data gaps and implement corrective measures • Maintain data governance standards across all systems by monitoring data structures • Support and lead Agency One administration and implementations • Lead and administer all aspects of carrier download processing • Create and Manage user profiles, permissions, and security access across all platforms • Provide Tier‑1 and Tier‑2 technical support • Administer and customize high-level reports for regional teams and leadership

Role Description In this position, you will manage and optimize HumanGood’s learning management system (LMS), ensuring it serves as the central source of truth for training, compliance, and learning records. You’ll play a key role in supporting audit readiness and delivering a consistent, user-friendly learning experience across the organization. You’ll partner with Learning & Development, Compliance, community teams, IT, and vendors to ensure training is accurately assigned, tracked, and reported. - Administer the LMS, including user access, course setup, assignments, transcripts, and training records - Execute and track training plans, ensuring compliance requirements are met - Monitor training completion, identify gaps, and coordinate follow-up with stakeholders - Ensure all training records, certifications, and in-services are accurate and audit-ready - Maintain data integrity through consistent system setup, reporting, and LMS standards - Create reports and dashboards on compliance, participation, and training progress - Support learning plan configuration in a way that balances compliance with team member experience - Identify system issues and recommend improvements to processes and user experience - Collaborate with internal teams and vendors to troubleshoot issues and support learning initiatives Qualifications - 3–5 years of LMS or similar system administration experience - Experience with compliance training tracking and reporting - Strong analytical, data management, and problem-solving skills - Ability to manage multiple priorities with a high level of accuracy - Proficiency in Microsoft Office, especially Excel, such as creating reports or dashboards - Strong written and verbal communication skills with the ability to explain system processes and learning records clearly to users and leaders. Requirements - Experience with systems like Cornerstone, Workday Learning, Relias, or UKG - Experience in healthcare, senior living, or other regulated environments - Familiarity with role-based or competency-based learning programs - Experience partnering with vendors, IT, instructional design, and learning effectiveness teams. Benefits - Health, Dental and Vision Plans - start the 1st of the month following your start date - 20 days of paid time off (increases with years of service), plus 7 company holidays - 401(k) with up to 4% employer match and no waiting on funds to vest - HSA option with employer contribution - Tuition Reimbursement and continuing education programs - $25/line unlimited cell phone plan (plus taxes and fees) - Cell Phone Stipend - 5-star employer-paid employee assistance program And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential. Location This position is remote with occasional travel. Candidates must be located in a state in which HumanGood operates to be considered (CA, PA, WA, OR, ID, NV, AZ, MA). Compensation $35-55/hr depending on experience and location.