Role Description Manage a team dedicated to executing Natera’s billing strategy. This essential function will lead our efforts to collect payments for our services from patients and provide support from internal Natera team members. - Supervise a team of Patient Success Specialists. - Daily supervision of staff to include all department sub-teams. - Assist with feedback on hiring, discipline, and performance evaluations. - Ensure the team exceeds all performance KPIs and metrics. - Responsible for monitoring and QA of inbound and outbound calls and providing feedback. - Responsible for monitoring and QA of emails and faxes. - Oversee the process of providing coverage for employee vacation and sick calls. - Provide backup for scheduling as needed. - Provide department orientation for all direct reports and coordinate training per job description. - Assure that ongoing training is provided for established employees. - Liaison with internal departments to promote ongoing communication and ensure accuracy. - Act as the first level of escalation to patient concerns and complaints. - Assist staff with enforcing policy. - Assist management with regular meetings for all staff and ensure meeting minutes are completed within 24 hours. - Work with the sub-teams to manage the entire process from insurance verification to final collection. - Handle the supply orders for the department. - Monitor and validate adherence to Policies and Procedures, auditing as necessary. - Monitor and evaluate employee productivity and performance to goal. - Assist with the completion of all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of management. - Develop, monitor, coach, and manage staff, ensuring the development of employees through orientation, training, establishing objectives, communicating rules, and constructive discipline. - Promote a positive working environment through role modeling, team development, respect, fairness, and consistency. - This role regularly works with PHI in paper and electronic form and has access to various technologies to access PHI (paper and electronic) to perform the job. - The employee must complete HIPAA/PHI privacy training, General Policies and Procedure Compliance training, and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. Qualifications - Bachelor’s degree or equivalent in Healthcare, Marketing, or Business related field. - Required – 5(+) years of Healthcare experience. - Experience with insurance claims submission and management software (experience with Xifin, AMD, and LIMS platform a plus). - Thorough knowledge of the healthcare reimbursement environment (government and private payers), including coverage, coding, and payment and understanding of insurance billing practices. - Demonstrated ability to use analytics to develop, analyze payments, and diagnose issues. - Strong communication skills, both verbal and written. - Strong computer skills. Requirements - Training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations. - Typically requires at least two (2) years of directly related and progressively responsible experience. - Ability to perform simple analysis and discuss with upper management. - Skilled in Microsoft Office: Word and Excel. - Ability to communicate effectively both orally and in writing. - Strong interpersonal skills. - Strong organizational skills and attention to detail. - Ability to proficiently use computers and standard office equipment. - Working knowledge of Microsoft Office. - Knowledge of payer eligibility and benefits. - Healthcare research and analysis skills sufficient to support payer research healthcare policy library and state management. - Ability to resolve associate issues effectively and efficiently. Benefits - Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. - Natera employees and their immediate families receive free testing in addition to fertility care benefits. - Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits, and much more. - Generous employee referral program!

• Own a portfolio of enterprise retail accounts using Caper's in-store AI solutions; build strong relationships with retailer stakeholders to drive adoption, expansion, and renewals. • Serve as a trusted advisor to retail managers, directors, and cross-functional counterparts, providing strategic guidance on store operations, change management, and value realization. • Support end-to-end deployments—from pilot design through regional or nationwide scale—partnering with product, engineering, sales, and field operations; contribute to success metrics, milestones, and risk mitigation plans. • Maintain and refine playbooks, health scoring, and QBR cadences; forecast account health and surface voice-of-customer insights that inform product roadmaps and prioritization. • Lead resolution of cross-functional escalations spanning hardware, software, and store operations; contribute to post-mortems and implement preventative improvements. • Quantify ROI (e.g., labor savings, throughput, basket size) and present outcomes to retailer stakeholders; support multi-year commercial strategies and expansion conversations. • Travel up to 30% for onsite store visits, pilot support, and partner meetings as needed.

• Own a portfolio of enterprise retail accounts using Caper's in-store AI solutions; build strong relationships with retailer stakeholders to drive adoption, expansion, and renewals. • Serve as a trusted advisor to retail managers, directors, and cross-functional counterparts, providing strategic guidance on store operations, change management, and value realization. • Support end-to-end deployments—from pilot design through regional or nationwide scale—partnering with product, engineering, sales, and field operations; contribute to success metrics, milestones, and risk mitigation plans. • Maintain and refine playbooks, health scoring, and QBR cadences; forecast account health and surface voice-of-customer insights that inform product roadmaps and prioritization. • Lead resolution of cross-functional escalations spanning hardware, software, and store operations; contribute to post-mortems and implement preventative improvements. • Quantify ROI (e.g., labor savings, throughput, basket size) and present outcomes to retailer stakeholders; support multi-year commercial strategies and expansion conversations. • Travel up to 30% for onsite store visits, pilot support, and partner meetings as needed.

• Understand their strategic goals and proactively create success plans to drive measurable outcomes. • Lead quarterly success reviews, share insights on product updates, and guide customers on their journey to achieve maximum ROI. • Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high. • Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities. • Anticipate challenges, connect customers to the right internal resources, and advocate for new product features when needed. • Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience.