• manage Pharmacy Benefit Management processes • ensure timely and accurate eligibility data processing • collaborate with cross-functional teams to improve service delivery

Role Description Responsabilidades a cubrir durante el periodo: - Ejecución de procesos de selección para puestos administrativos de Regiones. - Apego y ejecución de políticas de selección. - Asesoramiento a figuras de líderes de gente y RH en procesos de selección. - Apego a SLAs de cumplimiento de cada proceso. - Atender solicitudes de equipo de regiones y de otras audiencias para dar seguimiento a requisiciones de personal. Qualifications - Organización y ejecución - Relaciones efectivas - Toma de decisiones - Orientación al cliente Requirements - Paquetería office intermedio. - Reclutamiento y selección de personal. - Procesos de recursos humanos. Benefits En FEMSA y todos nuestros negocios, los procesos de reclutamiento y selección son gratuitos y operan con principios de respeto por el individuo, la sociedad y el medio ambiente sin hacer distinción alguna por religión, género, edad, nivel socioeconómico, origen étnico, discapacidad u otros.

Role Description The Category Development Manager closely monitors key industry trends, category performance, and competitive activity nationally. This role will partner with innovation, marketing, trade strategy, RGM, customer category insights, & sales functions to develop, lead, and communicate fact-based analysis and insights to drive fiscal objectives. - Supports Hain Celestial’s breadth of brands by acting as the category subject matter expert for Field Sales and internal cross-functional partners; role possesses deep knowledge of brands and brands' strategies across categories in which we compete. - Proficiency in interpreting shopper and consumer research to identify category opportunities, leading to development of solutions which unlock or accelerate growth. - Development and management of the national assortment & shelving strategies while consistently monitoring performance to ensure objectives are met. - Develop short and long-term category objectives aimed at delivering incremental buyers, trips and units. - Establish credibility within industry as thought leader in category management by gaining strategic category partnerships through demonstration of category and consumer expertise. - Establish strong, multi-level working relationships with our customers based on mutual trust and integrity. - Leverage insights and resources through the utilization of a broad range of data sources (Circana, Nielsen, Scintilla, SPINS, 84.51, etc...) to develop strategies & merchandising recommendations to our retail partners. - Synthesize information and insights into selling stories, category and business reviews. - Deliver “gold standard” category presentations to Customer Category team to utilize with retailers and distributors to further build partnerships and grow our core categories. - Assist Customer Category team in their strategic customer category review processes via utilization of category analysis, shopper insights and available analytic tools. - Contribute to commercialization of in-market insights during monthly business performance review cycle. - Provide general analytical support and guidance for the sales, commercials, & brand team. Qualifications - Bachelor’s degree - Experience with POS and Panel from variety of sources (Nielsen, SPINS, Circana, Numerator, 84.51, Dunnhumby, etc...) - 4+ years in a Category Management role or Relevant Sales/Category Experience - Expert understanding of assigned market trends, customers, competition, etc. - Experience analyzing data & translating to recommendations - Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail. - Strong interpersonal skills and ability to communicate (verbal/writing) effectively. - Self-motivated and strong analytical / problem solving skills. - Ability to collaborate at all levels of the organization and across other functional areas. - Ability to maintain a high level of confidentiality - Strong analytical, project management and written/oral communication skills - Category leadership, retail sales & analytics expertise - Shopper Insights knowledge - Advanced computer skills including MS Office programs such as Outlook, Word, Excel PowerPoint. Requirements - Ability to travel up to 10% of the time Benefits - Compensation: $95,000 - $122,000 (commensurate with experience and location) - Medical, Prescription, Dental, Vision Coverage - Flexible spending accounts - Disability coverage - Life insurance - Critical illness and accident insurance - Legal and identity protection insurance - Pet insurance - Employee assistance program - Commuter benefits - Tuition assistance - Adoption assistance - 401(k) - PTO

Role Description Responsible for the satisfactory resolution of moderately complex customer concerns by consulting with customers, distribution partners, external regulatory agencies, consumer protection agencies, internal service departments and internal key stakeholders - such as Law, Compliance, Sales, Executive Leadership, with limited oversight. What you will do - Independently manage and catalog incoming complaints including creating documentation of receipt, research, call notes, etc. - Lead the resolution of complaints by working with customers or agencies representing the customer within the prescribed time frame. - Consult with distribution partners to find a suitable resolution. - Exercise autonomy when reaching decisions, while knowing when to pull in additional decision makers such as Law, Compliance and/or Executive Leadership. - Create clear, detailed response letters to all parties. - Ensure issue resolution is appropriate, exercising “thought leadership”. - Consults with management on escalated customer concerns to resolve customer concerns. - Provides suggestions on process changes to facilitate a better customer experience. Qualifications - College degree or equivalent work experience preferred. - 3-5 years in Compliance or Operations with an emphasis in written communications. - 2 years Indexed Universal Life Insurance Experience required. - MS Excel experience is a plus. - Excellent written and oral communications. - Driven to create an excellent customer experience. - Advanced problem solving skills. - Strong negotiation skills. - Remains calm in escalated situations. - Demonstrates strong adaptability to change. - Comfortable making decisions that may impact the operation. - Strong relationship building skills. - High school diploma required. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation Hourly Range: $29.83 – $49.68 plus eligibility for annual bonus programs. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.