Role Description We’re looking for passionate and empathetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our Dr’s to diagnose and treat eye disorders. - Provides the highest level of customer service to patients and incoming callers via telephone. - Answer incoming calls in a friendly, courteous, professional & positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment. - Maintain accurate records by verifying/obtaining patient demographic & insurance information and entering into the practice management system. - Forward calls to appropriate practice/department for additional follow-up, information or resolution. - Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner. - Answer inquiries by researching, locating, and providing relevant information. - Maintain patient privacy by adhering to all applicable HIPAA regulations. - Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager. - Handle making outbound calls to schedule patients upon request. - Work collaboratively & courteously with all other departments to ensure a positive patient experience. - Perform various administrative functions and other duties/projects as assigned. Qualifications - Spanish Speaking Preferred, but not required. - Previous customer service experience – Able to manage difficult or emotional customer situations. - Ability to focus on solving conflict, not blaming, and maintain confidentiality. - Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing & computerized scheduling systems (EMR/EHR). - Prior inbound/outbound call center and telephone experience preferred. - High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. - Experience working with the public & demonstrate strong communication & customer service skills. - Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred. Benefits - Medical, dental and vision coverage. - Matching 401K. - Generous PTO.

Role Description The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. - Responsible for coordinating testing services for patients by: - Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. - Working with healthcare providers to complete the required documentation and sample submission. - Confirming insurance eligibility and benefit levels. - Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. - Employee will be on the phone approximately 60-80% of the time. - Independently manage assigned work and meet production and quality metrics. - Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. - Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. - Participate in the Quality Assurance plan. - Comply with applicable CLIA and HIPAA regulations. Qualifications - High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree. - Fluent in Spanish is preferred/encouraged. - Excellent interpersonal and communication skills. - Preference given to higher net typing speed applicants. - Excellent listening, transcribing, and self-review skills. - PC experience, including familiarity with Excel, Word, Internet, and e-mail. - Able to manage several tasks simultaneously, often under pressure. - Excellent organizational and task management skills and professional judgment. - Enjoys problem solving and identifying patterns. - Hardworking individual who loves working on a team and supporting others. Physical Requirements - Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally. - Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. - Use of equipment and tools necessary to perform essential job functions. EEO We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. You’re ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at Myriad Genetics and follow Myriad Genetics on LinkedIn.

Scheduling Specialist, Ambulatory Contact Center remote type Remote locations Somerville-MA time type Full time job requisition id RQ4009641 Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary About Us Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that’s right for you. The Opportunity Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward! Qualifications Education and Skills for Success - High School Diploma or equivalent required - Associates degree preferred - Tech-savvy and comfortable with high volume workloads - Organized and detail oriented - Ability to read and follow standard operating procedures - Ability to multi-task through various programs (using multiple monitors) and problem-solve - Exceptional strong customer service background - Strong knowledge of Microsoft products Experience - Medical office, health care or other relevant experience required - Prior customer service work experience, specifically in a contact/call center environment preferred - Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required - Epic or other cloud-based electronic health record (EHR) systems experience desired Working Conditions and Required Shifts - Monday Through Friday 40 hours per week - Training is 8a-430p ET, required for the first 2-4 weeks - Shifts will be determined by business needs, new hires must be open to all - Ortho center is open 8a – 5p.  Shifts Available; 8a-4:30p, 8:30a-5pm - Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm - Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection - Employees must be open to all shifts for business need Additional Job Details (if applicable) Working Agreement & Remote Policy - All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment. - Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use. Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Conduct outbound calls using a provided lead list to engage current customers • Identify coverage gaps and present additional products through cross-selling and upselling strategies • Clearly communicate product details, including terms and conditions, to ensure customer understanding • Execute call strategies with a focus on active listening and customer-centric selling • Maximize conversion opportunities by aligning solutions with customer needs • Maintain professionalism through strong communication and clear enunciation • Embrace coaching and feedback to continuously improve performance • Consistently meet and exceed program KPIs and performance expectations • Demonstrate reliability through strong attendance and accountability • Support additional tasks and initiatives as needed