Title: Patient Service Representative Location: Akron United States Administrative | Part Time Job Description: Part Time, 24 hours/week Days Variable Schedule Onsite Summary: Summary: The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Responsibilities: - Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc. - Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor. - Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources. - Manages third-party payors and collection of co-pays. - Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc. - Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member. - Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines. - Ensure overall department appearance including the cleanliness of the work area and waiting room as needed. - Participates in clerical and administrative cross coverage efforts as needed. - Ensure HIPAA compliance is followed. - Other duties as required. Other information: Technical Expertise - Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred. - Experience working in a healthcare environment is preferred. - Experience in computerized scheduling system preferred. - Knowledge of medical terminology preferred. - Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility. - Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments. - Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required. Education and Experience - Education: A high school diploma or equivalent is required. - Certification: None. - Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred. - Years of experience supervising: None. Part Time FTE: 0.600000 Status: Onsite

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