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CCC Intelligent Solutions logo
CCC Intelligent Solutions

CCC Intelligent Solutions is self-described as an auto claims and collision repair leader. The company helps insurers, repairers, automakers, parts suppliers, a

Client Engagement Manager

Location

United States

Posted

113 days ago

Salary

$78.6K - $97K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Client Engagement Manager

CCC Intelligent Solutions

• Lead complex, multi-stakeholder client initiatives from planning through execution • Develop and execute service strategies aligned to client goals and measurable outcomes • Serve as the primary consultant and escalation point for assigned accounts • Drive customer retention, satisfaction, and adoption of CCC products and services • Partner with NAMs to identify and support expansion and upsell opportunities • Collaborate with Program Managers to ensure proper resource allocation and workflow execution • Proactively engage clients to understand business challenges and recommend solutions • Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI • Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements • Facilitate executive-level meetings, workflow reviews, and regular status updates • Translate customer feedback into actionable insights for internal teams • Support industry initiatives, rollouts, and strategic programs as needed

Job Requirements

  • Bachelor’s degree preferred or equivalent relevant experience
  • 3 + years of project management or related work experience
  • 2 + years of client-facing consulting, advisory, or customer success role
  • Large MSO or consulting firm experience is a plus
  • Up to 75% travel

Benefits

  • 401K Match
  • Paid time off
  • Annual Incentive Plan
  • Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

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