Picus

Thanks for visiting the Picus stand at RSA! We’re on a mission to provide the ultimate security validation platform, and we’re looking for innovators to join us. Think you have what it takes to join the pioneers of Breach and Attack Simulation? About Picus We are a global team of innovation drivers who are on a mission to the moon! Join us and elevate your game by building new things, pushing out of your comfort zone, and taking on challenges as a team. We work together so we can be the best versions of ourselves. We aim for a strong sense of belonging where uniqueness enhances team effectiveness. All Picusers have equal opportunities to grow and thrive. We take pride in supporting their evolution and celebrating their individuality. Our Values We are committed to Innovate, Elevate, Celebrate together. Individually we shine, together we light up the universe! Our Benefits Our benefits are designed to ensure every Picuser has the resources they need to thrive - - Stock Options - Remote Work - Annual leave - Work from Home Budget - Well Being Budget - Birthday Off - Rest & Relaxation Day - Volunteering Time Off - Competitive Salary APPLY NOW to register your interest, and let’s start a conversation.

Role Description Picus Security is looking for a seasoned, hardworking, and overachieving Customer Success Account Manager (CSAM) with proven experience and a passion for executing value-driven security solutions. You will be responsible for retention and expansion of our platform capabilities within our Enterprise customer base. The CSAM will drive customer value and contribute to the overall sales team and business success. This position requires that the candidate be an industry subject matter expert with business acumen. The role will align with the Regional Sales VP, Technical Director, Product Management, as well as supporting roles in Channel, Marketing, Solutions Architecture, and Customer Success. The CSAM will work within our Customer Value Office and collaborate within the Sales organization to define solutions for Enterprise Customers while aligning with Partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration. What You'll Do - Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews. - Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities. - Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards. - Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations. - Provide customer-driven feedback on product enhancements and feature requests. - Willing to travel within the US for on-site customer meetings, training sessions, and key industry events. Qualifications - BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems. - At least five (5) years of experience working within a Sales Engineering or Customer Success role. - Demonstrated success building executive relationships and driving strategic account planning. - Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation. - Experience managing complex customer lifecycles from onboarding through renewal and expansion. - Demonstrated ability to be consultative, proactive, and outcome focused. Benefits - Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. - Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth. - Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world. - Be part of a global remote team who is taking on Exposure Validation and a growing market segment.