Customer Service - Field Service Specialist
Location
Canada
Posted
31 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service - Field Service Specialist
Crestline
Role Description As a Field Service Specialist, you will be instrumental in providing exceptional on-the-road service, diagnosis, and repair of various vehicles, ensuring customer satisfaction and adherence to safety standards. Your role will involve meticulous attention to detail, a commitment to excellence, and a dedication to fostering a culture of continuous learning and improvement within the technical support domain. This is a highly independent, customer-facing role that requires extensive travel and strong technical expertise, paired with excellent communication and service skills. Key Responsibilities - Deliver comprehensive on-site service and repair solutions for a diverse range of vehicles, focusing on efficiency, cost-effectiveness, and quality. - Engage with customers to provide timely service quotes and follow-ups, ensuring a seamless service experience. - Collaborate with cross-functional teams, including Warranty Administration, to document service issues and facilitate warranty cost recovery. - Contribute to the development and refinement of service protocols, aligning with business objectives and customer needs. Qualifications - High School Diploma or equivalent. - Valid Driver’s License with a clean driving record. - 3–5 years of experience in a mechanical service and repair environment, ideally in a customer-facing role. - Strong working knowledge of automotive mechanical and electrical systems. - Ability to read and interpret schematics, blueprints, parts manuals, and technical documentation. - Comfort using computers and standard business software (Microsoft Office). - Exceptional candidates will have: - Experience as an Automotive Technician, RV Technician, or similar role. - Experience servicing light or medium-duty vehicles. - Diagnostic and troubleshooting experience. - ODP (Ozone / Refrigerant Handling) certification. - Familiarity with learning management systems or technical training platforms. Benefits - A competitive salary with bonus earning potential including a recruitment referral bonus. - Health benefits including dental, extended health care, long and short-term disability coverage, accident and serious illness insurance, life insurance, and a health spending account. - A group registered retirement savings plan that has a 4% matching, occupational vision care, employee, and family assistance programs along with a virtual walk-in clinic that provides unlimited healthcare for you and your family. - Milestone and service awards at five-year increments. - Career path and career longevity support by approved professional development opportunities and cost reimbursement, including association memberships.
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