• Lead the administration, optimization, and integration of core insurance technology platforms • Oversee system stability, performance, and advanced third-party configuration • Manage AMS internal configurations, financial and servicing workflows, and data accuracy across reporting structures • Oversee full lifecycle administration of ImageRight, including document management, workflow design, and automation • Collaborate with vendor partners on upgrades, enhancements, and performance • Execute targeted data maintenance projects and regular audits to identify data gaps and implement corrective measures • Maintain data governance standards across all systems by monitoring data structures • Support and lead Agency One administration and implementations • Lead and administer all aspects of carrier download processing • Create and Manage user profiles, permissions, and security access across all platforms • Provide Tier‑1 and Tier‑2 technical support • Administer and customize high-level reports for regional teams and leadership

Role Description In this position, you will manage and optimize HumanGood’s learning management system (LMS), ensuring it serves as the central source of truth for training, compliance, and learning records. You’ll play a key role in supporting audit readiness and delivering a consistent, user-friendly learning experience across the organization. You’ll partner with Learning & Development, Compliance, community teams, IT, and vendors to ensure training is accurately assigned, tracked, and reported. - Administer the LMS, including user access, course setup, assignments, transcripts, and training records - Execute and track training plans, ensuring compliance requirements are met - Monitor training completion, identify gaps, and coordinate follow-up with stakeholders - Ensure all training records, certifications, and in-services are accurate and audit-ready - Maintain data integrity through consistent system setup, reporting, and LMS standards - Create reports and dashboards on compliance, participation, and training progress - Support learning plan configuration in a way that balances compliance with team member experience - Identify system issues and recommend improvements to processes and user experience - Collaborate with internal teams and vendors to troubleshoot issues and support learning initiatives Qualifications - 3–5 years of LMS or similar system administration experience - Experience with compliance training tracking and reporting - Strong analytical, data management, and problem-solving skills - Ability to manage multiple priorities with a high level of accuracy - Proficiency in Microsoft Office, especially Excel, such as creating reports or dashboards - Strong written and verbal communication skills with the ability to explain system processes and learning records clearly to users and leaders. Requirements - Experience with systems like Cornerstone, Workday Learning, Relias, or UKG - Experience in healthcare, senior living, or other regulated environments - Familiarity with role-based or competency-based learning programs - Experience partnering with vendors, IT, instructional design, and learning effectiveness teams. Benefits - Health, Dental and Vision Plans - start the 1st of the month following your start date - 20 days of paid time off (increases with years of service), plus 7 company holidays - 401(k) with up to 4% employer match and no waiting on funds to vest - HSA option with employer contribution - Tuition Reimbursement and continuing education programs - $25/line unlimited cell phone plan (plus taxes and fees) - Cell Phone Stipend - 5-star employer-paid employee assistance program And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential. Location This position is remote with occasional travel. Candidates must be located in a state in which HumanGood operates to be considered (CA, PA, WA, OR, ID, NV, AZ, MA). Compensation $35-55/hr depending on experience and location.

• Foster collaboration with external administrative counterparts. • Manage the flow of necessary leave paperwork. • Document and convey all claim escalations. • Thrive in a fast-paced environment. • Maintain and optimize internal systems and processes. • Stay informed about new state programs and processes.

• Ensure HubSpot instance serves as a high-performance growth machine • Implement best-of-breed CRM configurations based on HubSpot’s best practices • Identify friction points in processes and design system-based solutions • Research and manage third-party plugins to optimize tech stack • Build multi-touch attribution models and revenue forecasting dashboards • Lead regular data cleansing audits to maintain data integrity • Develop and lead training sessions for new hires and existing staff • Architect complex workflows for lead routing and scoring • Manage user roles and permissions for data security • Establish data entry guidelines for long-term system health