ESM Tech Lead
Location
United States
Posted
38 days ago
Salary
0
Seniority
Lead
Job Description
ESM Tech Lead
HEXAWARE
Role Description - Perform assigned day-to-day operations of ServiceNow platform. - Maintain the stability and usability of the platform across production and non-production environments. - Perform application maintenance to include performance monitoring and error identification and remediation. - Support troubleshooting and resolution of ServiceNow platform incidents. - Contribute to ServiceNow version upgrade execution. - Manage ServiceNow instance security: user/group access, administration, access control lists, etc. - Provide configuration assistance to ServiceNow developers. Qualifications - ServiceNow CSA certification. - Sound knowledge on ServiceNow platform and products. - Above average communication skills to handle client interactions. - Hands-on experience with ServiceNow administration, ITSM, integrations, code reviews & migrations. Requirements - Support hours: 9-5 Central Time, with occasional support over the weekend.
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