Role Description We are seeking a motivated, customer-focused IT Support Specialist to join the Ceresti Health corporate IT team. This role is responsible for providing first-line technical support to internal employees across hardware, software, Apple macOS devices, and Microsoft 365 applications — ensuring our team has the technology they need to perform at their best. This is a primarily remote position, though the role will require occasional on-site travel to our Massachusetts-based Fulfillment Center to perform upgrades, maintenance, and hands-on technical support as needed. As part of a fast-paced healthcare environment, you will gain hands-on experience with modern cloud tools, endpoint management systems, mobile device management, and collaboration platforms. The ideal candidate is a skilled problem-solver who communicates effectively and embodies Ceresti's core values. Key Responsibilities - Serve as the first point of contact for internal IT support requests, resolving hardware, software, and connectivity issues promptly. - Document, track, and monitor support tickets using applicable systems and tools. - Perform root cause analysis on recurring issues and develop checklists and preventive procedures. - Escalate complex or unresolved issues to the IT Engineer as appropriate. - Collaborate with vendors and external support groups to resolve hardware and software issues. - Create and maintain Knowledge Base articles for supported applications. - Assist with new hire IT onboarding and employee technology training. - Travel on an as-needed basis to the Massachusetts-based Fulfillment Center to perform on-site hardware upgrades, maintenance, and infrastructure support. Apple macOS Device Support - Provide support for Apple macOS devices (MacBooks) used by corporate employees. - Enroll, configure, and manage macOS devices using Mobile Device Management (MDM) platforms, including Mosyle and Intune. - Troubleshoot connectivity, application, and configuration issues. - Apply updates, patches, and security policies in line with company standards. - Support integration of Apple devices with corporate systems including Microsoft 365. Microsoft Office 365 Support - Provide end-user support for the Microsoft 365 suite including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint. - Administer Microsoft 365 user accounts, licenses, and permissions via the Microsoft 365 Admin Center. - Troubleshoot email, calendar, and collaboration issues within Teams and Outlook. - Support SharePoint site management and OneDrive file synchronization issues. - Assist with Microsoft Teams meeting setup, call quality troubleshooting, and conference room technology. - Implement and enforce Microsoft 365 security and compliance policies in coordination with IT leadership. VoIP & Communications Support - Support and administer cloud-based VoIP systems, including RingCentral or equivalent platforms. - Troubleshoot call quality, configuration, and user access issues across the organization's phone and unified communications environment. Qualifications - 2–3 years of IT support, helpdesk, or systems administration experience. - Demonstrated hands-on experience supporting Apple macOS devices in a corporate environment. - Proficiency in Microsoft Office 365 applications and the Microsoft 365 Admin Center. - Experience with Mobile Device Management (MDM) platforms such as Mosyle and Microsoft Intune. - Strong troubleshooting and problem-solving skills across hardware, software, and network environments. - Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users. - Strong time management and multitasking abilities in a fast-paced environment. - Passionate about delivering an outstanding internal customer service experience. Preferred Qualifications - Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. - Apple Certified Support Professional (ACSP) or equivalent iOS/macOS certification. - Microsoft 365 Certified: Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-102). - Experience with endpoint management tools such as Microsoft Endpoint Configuration Manager or Jamf Pro. - Familiarity with IT security best practices and compliance requirements in a healthcare setting. - Prior experience in a healthcare or similarly regulated environment is a plus. Benefits - Competitive compensation. - Supportive culture. - Opportunity to contribute to meaningful change in the healthcare system.

• Lead the preparation of the corporate risk assessment analysis and work with management and those charged with governance in planning audits • Enhance the company’s control framework by contemplating documentation available to date and establishing and updating internal controls as a result of the risk assessment and business knowledge obtained within this role • Support the execution of risk assessments for business and product areas, analyze gaps identified and recommend remediation actions for risk gaps • Define audit scope and design control testing steps to evaluate the adequacy of the control designs and operating effectiveness • Effectively partner with finance, legal, and cross functional stakeholders to ensure completion of remediation activities agreed upon during audit projects • Provide guidance to all departments as to control and process best practices and assist with enhancing and establishing policies, implementation of new systems or applications incorporating responses to audit finding or recommendations • Participate in cross-functional meetings to ensure regulatory and risk issues are properly identified and managed in new and existing product and services • Lead trainings internally to increase awareness of internal controls • Coordinate internal audit work performed by third-party firms • Collaborate and provide recommendations on the future vision of the internal audit function, which includes considerations of resourcing, internal audit methods, and technology enablement • Leads coordination with the external audit team in supporting the documentation required for internal controls for the annual audit

• Support day-to-day IT operations across systems, users, and infrastructure • Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive) • Manage user accounts, permissions, and security policies through Azure AD / Entra ID • Monitor and maintain Windows Servers (on-premise and/or cloud) • Assist with backups, patching, updates, and system performance • Monitor and maintain LAN/WAN, routers, firewalls, and switches • Provide Level 1–2 support across hardware, software, and access issues • Support onboarding/offboarding including device setup, email, and system access • Maintain IT documentation, user guides, and support processes

Role Description We are seeking a dedicated and knowledgeable individual to join our team as a technical support professional. This position plays a crucial role in ensuring that our organisation operates smoothly by providing exceptional assistance to our users. - Provide first-line support to end-users for hardware and software issues. - Diagnose and resolve technical problems via phone, email, or in-person. - Install and configure computer systems, software, and peripherals. - Maintain accurate records of user issues and resolutions in our ticketing system. - Collaborate with other IT team members to improve service delivery and efficiency. Qualifications - Proven experience in an IT support role or similar. - Strong understanding of computer systems, mobile devices, and other tech products. - Excellent problem-solving skills and the ability to work under pressure. - Effective communication skills, both written and verbal. - Relevant certifications (e.g., CompTIA A+, ITIL) are a plus. Requirements - Experience with remote desktop applications and helpdesk software. - Knowledge of networking concepts and protocols. - Ability to work independently and as part of a team.