Role Description Primarily focused on supporting client projects, of moderate to high complexity, concentrated around multinational employee benefits related matters covering, but not limited to: - International health & welfare plans - Retirement plans - Statutory and customary local country specific benefits including leave, perquisites - Global medical coverage - Expatriate issues/coverage - Cross border pensions - Multinational pooling - Benefit renewal - Employment law - Other HR-related issues - Conducts research and prepares recommendations for consulting team and assists in delivering determined service plan through in-depth research, analysis, reporting & presentation. - Systematically draws information from a variety of sources, analyzes and identifies implications of data, draws appropriate conclusions, generates viable alternatives, and evaluates consequences of each solution. - Collaborates with other team members to recommend solutions/provide technical reports on various client issues. - Manages multiple projects with minimal guidance to ensure the quality and timeliness of client deliverables. - Participates in the development of the department's products and services offerings. - Keeps abreast of all relevant laws and emerging regulations and trends. - Assists with the training of new staff. Qualifications - Bachelor's degree and 5 years related experience required. - Proficient in Microsoft Suite of Office Products. - Advanced skills in MS Excel. - Intermediate knowledge of database systems and their functionalities. - Excellent communication skills written and oral. - Masterful research abilities. - Bachelor's degree preferably in business, accounting, finance, or human resources (preferred). - Microsoft Excel expertise (preferred). - Knowledgeable in using various analytical approaches to problem solving (preferred). - Specialized knowledge in a global region (Europe, Middle East, Africa (EMEA); Asia/Pacific; Latin America) strongly preferred. - Exposure to Finance, Tax, and Legal (preferred). - Fluency in foreign languages desirable (preferred). - Client account management experience (preferred). - Work history in some sector of the insurance industry (preferred). Requirements - Demonstrate ability to take initiative and be a team-oriented individual. - Work successfully in a team-based environment, collaborative and accountable. - Above average financial, communication, and analytical skills. - Establishes effective relationships with teammates. - Good interpersonal skills. - Ability to effectively communicate with team members and others outside of the immediate team. - Ability to manage/balance multiple priorities. - Ability to work in a fast-paced environment. - Highly adaptive. - Detail-oriented. - Communicate complex matters clearly and concisely. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

Role Description We are seeking a detail-oriented and collaborative HCM Program Analyst to join our team. This role will partner closely with business stakeholders to unlock value through critical software tools that support our People & Culture strategy. The Program Analyst will support, train, configure, integrate, test, and implement specific core applications in the company and will assist with building reports, dashboards, imports, and notifications to support managers with making informed and timely decisions. Ideal candidates will have a passion for optimizing systems, a knack for translating business needs into technical solutions, and a commitment to continuous improvement. Location & Travel Details: - This position can be remote, or based in one of our main offices. - Will travel once per year for training for up to three days. Responsibilities - Assist in the planning, design, development and implementation of enhancements to UKG, iCIMS, ViewPoint, Oracle Fusion and other existing core applications and provide recommendations on new systems being considered. - Design and build core application reports, dashboards, imports and notifications to assist managers with efficient data capture and making informed and timely decisions. - Act as a backup Administrator of Oracle Fusion and other core the company applications as assigned. - Assist in providing regular review of appropriate program, security and report access that conforms with SOX requirements. - Apply communication, analytical and problem-solving skills to identify, relay and resolve process and system issues to maximize the benefit of company core applications. - Provide guidance and assistance to all users with core application questions or concerns. - Meet with decision makers, process owners and end users to help define business requirements and systems goals and identify and resolve business application issues. - Compile and manage information requests whether creating internally or working with outside consultants for all teams in the designated tools. - Communicate the status of requests and projects to management. - Assist in developing, executing and documenting test plans for all UKG, iCIMS, ViewPoint, Oracle Fusion and other core the company System Upgrades. - Conduct or coordinate training on UKG, iCIMS, ViewPoint, Oracle Fusion and other core applications as needed and as determined by management. - Serve on task teams (Application Vendor Analysis, Process and Policy Research, etc.) - Work with internal and external auditors as needed. - Maintain and enhance skills through formal and informal training opportunities. - Mentor and provide guidance to junior members of the team. - Other duties as assigned. Qualifications - Bachelor’s degree (BA/BS) in Management Information Systems, Business or other related field or 1-2 years related experience and/or training or equivalent combination of education and experience. - Proven experience with UKG, iCIMS, ViewPoint, Oracle Fusion, B2W, Procore and other company Core Applications. - Work effectively with teams utilizing a customer centered approach. - Excellent written, oral and interpersonal communication skills. - Write reports, business correspondence and procedure manuals. - Effectively present information and respond to questions from groups of users, managers, and customers. Requirements - Take reasonable care of your own and others’ health and safety and of those who may be affected by the day-to-day delivery of this role by taking personal responsibility for working toward the company’s Zero Injury principles. Benefits - Compensation $65,000-$82,000 / year, commensurate with experience. - Competitive pay with ongoing performance review and merit increase. - 401(k) with company match & Employee Stock Purchase Plan (ESPP). - Flexible spending account (Healthcare & Dependent care). - Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children. - Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance, Weight Management Drug Discount. - Discounted National Gym Membership Network. - Paid Time Off, Paid Holidays, Bereavement Leave. - Military Leave, including Differential Pay and Benefits Continuation. - Employee Assistance Program. - Short and long-term disability, life insurance, and accidental death & dismemberment. - Voluntary life insurance, accident, critical illness, hospital indemnity coverage. - Emergency Travel Assistance Program. - Group legal plan.

• Provide accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals • Create and update daily and weekly net staffing requirements • Publish schedules that optimize staffing • Explore creative opportunities to improve scheduling • Collaborate with the WFM team to suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

• Customer training and enablement: - Conduct comprehensive trainings on the platform, ensuring customers understand all features of the contracted product; - Prepare training materials, agendas, and resources necessary for onboarding sessions; - Advise customers on best practices and help them become familiar with the platform’s workflows and processes. - Implementation schedule management and execution: - Plan, organize, and monitor each customer’s implementation timeline, ensuring deadlines are met; - Serve as the primary point of contact between the customer, sales, and internal teams to ensure the agreed scope is delivered; - Monitor risks, align expectations, and ensure all key implementation milestones are reached. - New customer portfolio follow-up (60–90 days): - Manage the portfolio of customers in the initial phase, conducting regular follow-ups and check-in meetings; - Track success indicators to ensure engagement, adoption, and ongoing use of the platform; - Identify challenges, propose solutions, and ensure the customer achieves expected results during the ramp-up period; - Work to secure recurring usage and prepare a smooth transition to the Customer Success team.