Christian Broadcasting Network - CBN

• Lead a comprehensive planned giving program that advances long-term financial support for CBN and its ministries • Provide strategic leadership and oversight of donor engagement, gift planning strategies, and estate administration • Ensure a donor-centric approach that aligns charitable giving with individuals’ philanthropic and legacy goals • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

• Provide accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals • Create and update daily and weekly net staffing requirements • Publish schedules that optimize staffing • Explore creative opportunities to improve scheduling • Collaborate with the WFM team to suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

• Serve as a strategic liaison between Business Operations, Cybersecurity, and Information Technology • Elicit and document business needs; translate those needs into clear, actionable functional and non-functional requirements • Support solution design to ensure alignment with organizational goals, security standards, and compliance obligations • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

• Analyze all contact and staffing data in order to forecast contact volumes and required staffing based on workload • Produce staffing plans that track historical data to determine trends • Work closely with the WFM Scheduling Analyst and WFM Manager to improve and implement any approved changes to processes and procedures • Serve in this position facilitates ministry activities and contributes to CBN’s Biblical mission

• Responsible for ensuring the stability, scalability, and efficiency of application environments • Focus on system reliability, automation, and seamless deployment pipelines • Monitor system health and troubleshoot production issues • Support CI/CD pipelines • Collaborate with teams across IT, Development, and Operations to enhance system performance • Facilitate the transition to cloud-based infrastructure and modern DevOps practices

• execute, measure, and report on CBN’s apps and website channels • work closely with various cross-functional teams involved with product improvement, user optimization, marketing strategy, and more.

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine • Share information about CBN and its affiliated ministries • Encourage financial support • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

• responsible for the design, reliability, and ongoing improvement of the organization’s core technology infrastructure • plays a key role in ensuring the availability, recoverability, and operational stability of critical systems spanning on‑premises platforms and integrated cloud services • serves as a senior technical resource and escalation point, working closely with operations and technology teams to ensure infrastructure services remain resilient, well-documented, and aligned with organizational needs

• Provide strategic leadership and oversight of CBN’s direct response fundraising efforts • Develop and execute an integrated, donor-centric fundraising strategy • Collaborate closely with the Director of Marketing to ensure cohesive, multi-channel donor journeys • Oversee the stewardship of CBN’s legacy donor base while supporting efforts to reach new audiences • Support data-driven segmentation, testing, and analysis • Serve as a key marketing partner for fundraising initiatives • Promote cross-departmental collaboration and thoughtful application of emerging tools, including AI

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine • Share information about CBN and its affiliated ministries • Encourage financial support • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide