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The leading provider of government SaaS software and integrated payment solutions.
Project Manager
Location
United States
Posted
123 days ago
Salary
0
Seniority
Mid Level
Job Description
Project Manager
CATALIS
• Plan and lead implementation/migration projects for city/county/state government clients. • Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc. • Develop and maintain dashboards and reports to provide real-time project insights to stakeholders. • Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc. • Monitor internal resources for capacity and budget utilization and accurately forecast project revenues and expenses. • Partner with internal teams and customers to understand business and technical requirements. • Manage development and configuration work, assuring alignment with project objectives and timelines. • Track tasks and their percentage completion, assign and monitor work, and report on both completed and outstanding tasks. • Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment. • Perform basic diagnostics and troubleshooting for payments software applications. • Assist in training end users on the software to ensure their ability to use the software. • Coordinate customer user acceptance testing (UAT) and go live support. • Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope. • Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues. • Communicate effectively and professionally with customers, including executive-level customer contacts. • Deliver an exceptional customer experience. • Manage multiple implementations, while maintaining on-time deliverables. • Other duties may be assigned, as necessary.
Job Requirements
- Bachelor’s degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
- Ability to communicate technical information to both technical and non-technical customers.
- Strong technical aptitude with an interest in troubleshooting technical issues.
- Ability to work both in a team setting and independently.
- Excellent communication skills, both written and oral.
- Strong risk/issue assessment and mitigation skills.
- Excellent time management skills.
- Strong interpersonal, team-building skills.
- Comfortable gathering information from business users.
- Ability to work remotely within east coast hours and travel frequently, up to 50%.
- Ability to complete Criminal Justice Information Services (CJIS) training and pass a secondary FBI Level background check.
- Preferred, but not required: Experience in state/county court system.
- Experience with court case management systems.
- PMP Certification.
- Experience with Jira and Smartsheet.
- Basic understanding of Windows development techniques and Microsoft development tools/environments.
- Basic understanding of SQL Server.
Benefits
- A dynamic and supportive work environment in a mission driven organization
- Competitive salary and benefits package, including health, dental, vision insurance
- Unlimited PTO (paid time off)
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for professional development and career advancement
- The chance to make a significant impact on the delivery of government services and the lives of citizens.
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