Title: Senior Experience Designer UX/UI Location: Melbourne Australia Full time The Senior Experience Designer partners with business and technology teams to deliver AIA's Enterprise Digital objectives and Future Fit vision through high quality, end to end UX and UI design across digital products, channels and services. Operating with strong autonomy, the role translates customer needs, business requirements and experience principles into scalable experiences across markets, while leading complex journey design that balances customer outcomes, commercial goals and regulatory requirements. Through influence, the role sets experience direction, resolves complex design challenges, and works closely with product, CX technology and business stakeholders. It also ensures consistency, quality and accessibility by embedding the Group Design System, supporting experience strategy and backlog prioritisation, and contributing to the maturity and effectiveness of the Experience Design Practice through thought leadership and continuous improvement. This is a 12month fixed term contract based in Melbourne. To do this successfully you will: - Set and lead experience strategy at scale, defining end to end experience direction across complex journeys and portfolios, translating enterprise strategy into cohesive, future focused experience frameworks that balance customer needs, commercial outcomes and regulatory requirements. - Provide senior craft and design leadership, owning the quality, usability, accessibility and coherence of UX and UI outcomes, resolving complex design problems, setting clear experience guardrails, and remaining hands on to ensure high standards of execution. - Influence priorities and collaboration across the organisation, partnering with CX, Digital Product, Technology and senior stakeholders to shape experience roadmaps, influence backlog prioritisation, and guide informed trade offs based on customer value, risk and business impact. - Champion system thinking, design governance and accessibility, embedding and governing the Group Design System, driving accessibility maturity beyond compliance, identifying reusable patterns, and ensuring consistent, scalable experiences across markets and channels. - Drive evidence led outcomes and design practice maturity, using insights, validation and performance measures to reduce experience risk, improve customer and business outcomes at scale, while uplifting the Design Practice through leadership, coaching, and continuous improvement of standards and ways of working. Successful applications will demonstrate: - A tertiary qualification, or equivalent formal education, in design, psychology, business, technology or IT, with a strong grounding in human centred digital disciplines - Extensive experience, typically eight to twelve years, across UX, UI and user research within complex digital product or service environments - Demonstrated expertise in experience strategy and end to end design, including the ability to define, govern and evolve customer journeys across multiple touchpoints and channels - Strong hands on design capability across web, responsive and mobile platforms, with exceptional attention to usability, accessibility, consistency and visual quality - Proven ability to integrate user research, data and insights into experience direction and design decisions, translating complex problems into clear, scalable solutions using design systems - Solid experience working in Agile environments, partnering closely with CX, Digital Product and Technology teams to deliver cohesive omnichannel experiences, ideally within regulated or complex domains Why choose AIA: At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people. - Access our training and development to build on your current skills - Career development through internal mobility opportunities - Work for a business helping millions of Australians and make a difference to someone's life everyday - Access additional leave days a year to recharge and refresh yourself - Enjoy wonderful Health and Wellbeing initiatives that support you - Work with supportive and inclusive managers - Flexible working arrangement - 3 days in office and 2 days WFH

• We’re hiring a Graphic Designer to support and scale our performance creative output. • You’ll be working on ads. A lot of them. • Your job is to take creative concepts and turn them into high-performing visuals across paid social, UGC, statics and emerging formats. • You’ll work closely with creative strategists, performance teams and creator managers to produce assets that are clear, fast, native to platform and built to convert. • Maintain high output across multiple accounts. • Ensure design never bottlenecks testing.

• Execute and finalise artwork across brand, digital, print, social, retail and physical environment designs, ensuring all outputs are production-ready. • Interpret creative briefs created by the Art Director or Creative Director (execution-focused; no strategy ownership). • Prepare accurate print-ready files with correct bleed, trims, colour profiles and specifications. • Roll out assets across multiple touchpoints. • Own resizing, finishing and artwork preparation, including creating print-ready files, setting up die lines, and ensuring all assets meet production specifications. • Work with die lines and packaging layouts with high precision. • Maintain clean file structures, naming conventions and organised asset systems. • Manage an average of two briefs per day (approx. five major tasks per week). • Work across a broad mix of clients (approx. seven clients per week, sometimes more). • Adapt quickly to new brands and guidelines. • Collaborate with the traffic manager, art directors, creative director, designers and account service.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Creative Design and Media Specialist to join our Marketing Creative team. This is a Remote role, reporting to the Manager, Creative Production. This team is responsible for the expression of the Zscaler brand in every aspect of the human experience. The right candidate should have high-level conceptual skills with identity systems, developing conceptual ads, and experience working across various media and mediums. You have strong typographic and layout skills, strict attention to detail, and possess excellent analytical skills to find graphic solutions while ensuring guidelines and quality standards are met. Your work here will include a wide breadth of projects and materials—ranging across advertising, web, digital, data visualization, print, social, video, keynotes and events. What you’ll do (Role Expectations) - Design and produce high-fidelity collateral and creatives across print, digital, web, multimedia—including ads, comps, concept executions, and presentations. - Prep supplied artwork for production by creating export-ready delivery packages and troubleshooting/resolving artwork issues throughout production. - Curate on-brand, high-quality stock photography and perform retouching/manipulation to ensure polished, effective creative assets. - Build new and refine existing graphics using Adobe Creative Suite (Illustrator, Photoshop, InDesign) to meet required specifications. - Collaborate with Creative/Art Directors, writers, designers, developers, and production teams; communicate and present design rationale to stakeholders; stay current on trends while aligning work to Zscaler’s brand system and business goals. Who You Are (Success Profile) - You thrive in ambiguity and are comfortable building the path as you walk it, seeing dynamic environments as the raw material to build something meaningful. - You act like an owner with a passion for the mission and a bias for action, navigating seamlessly between high-level strategy and hands-on execution. - You are a problem-solver who is energized by finding solutions to the hardest challenges, knowing that solving them delivers the biggest impact. - You are a learner with a growth mindset who actively seeks feedback to become a better partner and a stronger teammate. - You are driven by innovation and have a deep curiosity for how things work, always seeking a better, more secure, and scalable way to accelerate transformation. What We’re Looking for (Minimum Qualifications) - 3+ years in a creative agency/studio/in-house team, with a strong portfolio demonstrating concept development, typography, layout, and web/digital design fundamentals. - Proven ability to create and maintain production files across print and digital, including layout/typesetting, photo selection/editing, print production, QA, and troubleshooting design/application issues. - Advanced skills in Adobe Creative Suite plus solid working proficiency with MS Office/Google Slides. - Experience building PowerPoint decks (slide layouts, typography, diagrams/iconography, animation) and strong knowledge of web/social media standards and constraints. - Self-starter who thrives in fast-paced environments; persuasive in influencing design decisions; seeks/applies feedback; takes direction well; highly collaborative with stakeholders/technical teams; strong attention to detail, organization, and time management. What Will Make You Stand Out (Preferred Qualifications) - BFA, BS, or MFA in Graphic Design or equivalent field is preferred. - Bonus Technical Skills- Figma, Illustration Experience, Motion graphic and/or animation skills #LI-Hybrid #LI-NL1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.