Role Description As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations. This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences. What You’ll Do: - Act as primary contact for designated accounts, fostering strong relationships across all levels. - Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly. - Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth. - Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support. - Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value. - Monitor customer health and address issues promptly to ensure long-term partnerships. - Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements. Qualifications - 5+ years’ of experience in software sales or SaaS environment. - Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred. - Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape. - Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization. - Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth. - Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Additional Skills That Could Set You Apart: - Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills. - Possess high empathy and excitement for what can be defined as digital customer experience. - Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware. Benefits - Sales and Customer Success are the key to our success! - We are tapping into an exciting $30B market opportunity that is still very much in its infancy. - Great team and company culture! - Sitecore has been recognized for award-winning Culture by Comparably. - Typical pay range is $125,000-$220,000 OTE (on target earning). Company Description Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. - Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore. - Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. - The Sitecore values are what drive and unite us across the globe.