UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Senior Director of Health Plan Strategic Partnerships
Location
United States
Posted
78 days ago
Salary
$134.6K - $230.8K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Director of Health Plan Strategic Partnerships
UnitedHealth Group
Role Description The Director of Health Plan Strategic Partnerships partners with our Health Plans clients on strategic initiatives to ensure future success. The Senior Director leads a team of Strategic Account executives, who partner with our health plan executive team to analyze how current pharmacy trends intersect with our clients’ organizational goals and strategic growth initiatives. The Senior Director will have the accountability for building, maintaining, and expanding relationships with client leadership and key client stakeholders relative to all of a client’s lines of business. This role will own the overall strategy for maintaining client satisfaction, establishing client expectations (in accordance with client contracts, agreed upon enhancements), communicating these expectations with functional Optum teams, developing client delivery plans, and ensuring consistent Optum execution that meets or exceeds client expectations. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Partners with Client Executives and key business stakeholders to develop and execute a strategic client plan that addresses client’s business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty. - Establishes, cultivates, and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client. - Refines client strategy through continual discussions with client stakeholders, detailed understanding of client context, anticipation of client needs, and holds design sessions with relevant Optum leaders to define solutions and execution plans. - Acts as “ambassador” for Optum at client, advancing Optum’s interests with client stakeholders. Represents and articulates value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. - Supports clients in winning and implementing new business across all applicable lines of business (Commercial, Medicare D, and Medicaid as necessary). - Ensures contract compliance, including negotiation and reporting of performance guarantees. Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance. - Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and/or increases the impact Optum has on the client’s business. - Engages cross functional client teams on the delivery of services, escalating issues where necessary and driving resolution. Holds functional teams accountable to deliver against client requirements and expectations. - Owns successful client renewal process, identifying expansion/enhancement opportunities, gauging client receptivity, facilitating contracting processes. - Key liaison between client and Optum business leaders. - Maintains accurate and current client plan in CRM System (SalesForce.com), including client planning, opportunity management, contact management, current solution footprint, etc. - Ensures Client Satisfaction and client willingness to serve as a reference. Qualifications - 5+ years of experience in strategic client relationship management within a PBM, or Health Plan with direct oversight of a PBM. - 5+ years of experience working with senior level c-suite executives and demonstrating progressively increasing responsibility. - 2+ years of experience leading a team to deliver results. - 2+ years of experience with PBM Medicaid Medicare client contract management. - Profit & loss PBM client contract management experience. - Experience messaging, positioning, and presenting information for maximum customer impact and influence (e.g. leading and coordinating Executive Review Committees, bi-annual summits, executive dashboards, Large Case Reviews, etc.). - Experience initiating project plans and successfully manage projects to full execution. - Experience leading the RFP (Request for Proposals) process, finalist presentations and negotiating client contracts (specifically, Renewals and Market Checks). - Experience working with complex health care solutions (e.g., outsourced health care solutions). - Employee Engagement Experience, specifically, building high-performing teams, team engagement, and employee retention as documented by improved employee satisfaction scores. - Proven team development/training/mentor experience including operationalizing development plans and ongoing training to support the team, client, market, and business needs. - Ability to travel up to 25%. Preferred Qualifications - 3+ years of experience managing PBM health plan client contracts. - Project management experience. - Experience leading client management teams while managing client performance guarantees. - Experience with PBM Medicare Part D and Medicaid. - Experience with RXClaim. - Experience with PBM rebates and values. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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